Hawthorn Suites By Wyndham McAllen

One of the cleanest rooms I’ve ever stayed in.

I wish I could leave a good review but unfortunately I can not do so! First we arrived at 11:00 pm and was tired from driving 8 hours to check in and customer service was awful! So we get passed that and wasn’t told anything about the card to turn on lights in our suite and so we figure it out ourselves then go into the bathroom and the door is off the rail so we just deal with it and called in the morning so maintenance can get it back online! For the amount of money we paid for 2 nights to come in to be treated like that is not cool or uncalled for! I hope you don’t treat anybody else like that!

Overall , the hotel service was good. but I noted a couple of inconvenience. 1. the window shade in the living area was broken, 2. the sliding door from the bedroom to the bathroom was not smooth. kind of got stuck a couple of times to open. 3. I herd the snoring from the next room in the midnight and it bothered my sleep.

The hotel was very nice. I wish I had more time. I have to say that the bed was the best one I've slept on maybe ever. Very nice lounge and good happy hour.