The whole hotel has a layer of grime that can’t be seen in the photos. We ended up staying elsewhere as the hotel is filthy and has a strong musty smell. There were holes in the sheets and mound around the taps in the bathroom.
The woman on reception was very nice and offered to find us a new room, but given the state of our original room and the hotel common areas, we felt that any room was going to be in a similar state.
We didn’t ask for a refund, we just left.