I have stayed numerous times in Basel on Business trips, but for the first time at The Passage.. This will be the only time I can say.
Internet which is critical when you are on business worked poorly the night I arrived, and the following morning it did not work at all. Not even a cabel, could fix the issue. You could hear a lot of noise from next door hotel room, people coughing etc, and speaking together. Not good enough. The service from the reception was equally poor when I asked for support to fix the internet. If you are a tall person (above 1.90 M), then don´t expect the bed to be the right size either, it was to short. Breakfast buffet ??? forget it, it was Breakfast yes, but you can´t call it a buffet with this poor selection. Can´t recommend anyone to stay there with the price of a true 4 star hotel you can easily get better deals in Basel.