JW Marriott Houston Downtown

Overall the hotel was great with a great location right on the rail line. Everything was clean, the hotel was beautiful, and the staff were helpful and friendly. The only thing that made me a little upset was one of the recommendations given by one of the employees. My mom and I asked a doorman if there was a pharmacy or something close by and he pointed to the market about a block down on the corner. Being from this area, I already knew that was a sketchy spot. One of those places I would recommend walking on the other side of the street from or at least passing quickly, since there are always homeless people outside. I took a look and it appeared to be okay (no one was outside) so I figured maybe it's not so bad during the day and I let my mom go by there. I was wrong. He definitely should not be recommending tourists to go there, it is sketchy even during the day and it really ticked me off that he would let my mom walk over there. Houston is a fun city, and downtown is very walk-able when you know where you're going and stay aware and around crowds. Careless recommendations like this are the reason many people this it's dangerous/sketchy. Other than that one incident the stay was very nice, the staff was very friendly, and the room was clean.

Beautiful hotel with really amazing customer service. Will definitely come again.

Excellent service and friendly staff. No real views but that was ok. Enjoyed our stay here.

Stayed downtown for a concert. The staff was very helpful in a day when customer service seems like a vanishing art. Would definitely recommend

Great hotel!