Victoria Xiengthong Palace i Luang Prabang

Very hard beds,poor TV reception Breakfasts poor as was an evening meal we had there.Staff unfriendly.No comfortable place to sit and relax.The hotel lacks a central area for sitting out and relaxing and therefore feels it has no soul/character..

Lovely hotel and very friendly and helpful staff. Highly recommended for a nice relaxing stay.

We had a great stay here with three young children. We had originally booked one of the two floor suites and the staff very kindly upgraded us to a Mekong suite. That room was great for kids. The room itself was large and comfortable, and well furnished and decorated. The hotel is great for two primary reasons. First, the service is excellent. The staff are attentive, flexible and helpful. Second, the location is ideal. Rooms and the restaurant look out onto a large sweep of the Mekong. We wanted the kids to be able to get out and walk each morning, and there were plenty of adventures for us to find just beyond our doorstep by the river, in the wat next door (or in one of the many other wats nearby), down an old French influenced street, or down the alleys and streets the very friendly locals call home. We had plenty of places to explore to eat at in easy walking distance. The restaurant was good when we were too tired to walk any further afield. It's a bit more expensive than other places within walking distance, but the food quality is probably a bit better too and you get to eat looking out over the river. We tended to mostly eat out, but were happy knowing that if we needed to the hotel restaurant was always there to fall back on. The provided breakfasts were excellent.

Lovely stay in downtown Luang Prabang close to shopping and temples. A very relaxing hotel in a relaxed sometimes sleepy town. Breakfast was excellent. Bikes available for rent. Spa facilities are nice as well.

Great little historical hotel. Well maintained. Service friendly but not particularly proactive. We had a few small complaints such as not always a strong Wi-Fi signal, sometimes the housekeepers wouldn't change the soap in the soap dish, and the bed was overly firm. The breakfast was average, good flavor but it seems like they were conscious of not giving away too much food. For example when the potatoes were finished I deliberately left the lid of the serving dish open, but instead of refilling, they just simply closed the lid and left it like that. We also had a problem with a child in an adjacent room who was screaming and screeching all the time. When we asked to change rooms we were told the hotel was full but that maybe tomorrow there would be a room available, and that they would follow up. They didn't, and no one came to speak to us about the issue. Overall we were very happy with this hotel, it's location, it's rooms, and it staff. Would recommend.