8/10 Meget godt
4. juni 2023
Long, frustrating check-in
The check-in experience was frustrating and took forever. They did not seem to know what room types I requested when I made my reservation (king, or 2 queens, adjoining, etc) and it was all very annoying to spend so much time repeating my requests once we arrived. Also, when I made my reservation, I called to request a crib for one room and was told it would be added to reservation. I reminded them at check-in becausr they did not show it. When our room was ready, there was no crib, we called desk to remind and said they werr sending it right up. 4 hours later, no crib, called again and was told they brought up but there was a 'Do Not Disturb' on door so did not knock. That was just not true! Finally after I made a more strenuous request and explained that it was 8 pm and we had a 2 yr old who needed to go to bed, they finally brought it at 8:30. Just unacceptable service and frustrating.
Jane
Jane, familierejse på 1 nat
Verificeret Hotels.com-gæsteanmeldelse