Telford Whitehouse Hotel i Telford

The reception staff were very good, the room, well what can I say, there was a big hole in the ceiling that should have been filled in, there was a small fridge on the floor in the room, when I opened it the smell over whelmed me, it was so bad, the chair next to the television looked like someone had been to the toilet and then sat down on it, leaving a long disgusting brown mark on it, the bin in the bathroom did not open unless you did it by hand even though it had a pedal system on it, it was broken, there is a hook thing just under the toilet roll holder which was absolutely thick with dirt and dust looks like it had never been cleaned. I would not recommend this hotel to anyone, unless the standards had improved. We were given a complimentary breakfast by house keeping manager lady, but I would only rate this as a two star hotel, and far too expensive for what we received.

Room was very hot, no air conditioning and the windows did not open wide enough to allow in air.

Hotel was clean and staff were lovely. Restaurant is terrible and expensive. Warmed up frozen pizza for £12.50. My husband couldn't eat his pasta and sent it back. It was s bad he didn't eat anything. We recommend Irdering pizza from Dominos next door or a local takeaway as other guests appeared to be doing. There is a Tesco Extra nearby as well.

Room was very hot with no air conditioning, unable to leave the window open due to heavy road noise all night this in conjunction with the paper thin pillow meant none of my family had a good nights sleep.

We very disappointed in the receptionist service As on arrival we booked a taxi for the evening as we're going out for the evening we were informed that they would call our room when the taxi arrived They did not call the room so we went down to ask where our taxi was the evening staff informed us that they had been informed of our request? When they called the taxi service it was an hours wait which meant our taxi did not arrive until 1am when our original was booked for 23:30.