2/10 Dårligt
4. apr. 2025
Horrible avoid at all costs
Quite frankly I did not stay I checked in and checked out I was absolutely horrified at the state of this place. It looks lovely online I was out in what they call a apartment but In fact more like a butlins shed in a car park 5 minutes walk away it felt super unsafe and was freezing it really was terrible.
I went back to reception and two guys who checked in the same time as me were also at the front desk checking out too.
I did not leave until the reception cancelled the booking and sent me an email stating I wouldn’t be charged and they had contacted hotels.com to issue my refund. What is more disappointing I have not heard from hotels.com after sending them 3 emails along with proof of email I would not be charged and I’d receive full refund. Terrible service all round and now taken this issue up with my credit card provider.
Janine
Janine, forretningsrejse på 2 nætter
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