Overall, the hotel was nice and the location was great. However, our experience was negatively affected by the service and a few important issues.
The biggest problem was the air conditioning. Every night it would suddenly turn itself off, making the room very hot and causing us to sleep very poorly. I first reported the issue by email and later spoke to the receptionist in person. Unfortunately, I did not feel that my complaint was taken seriously. The receptionist responded in an ironic way, simply saying “yes” and that she would tell the manager, but I am not convinced that anything was actually done.
The hotel advertisement also stated that bicycles were available for guests to borrow, but when we asked, we were told they were all broken.
We were a group of three people but were only given one key card. When we asked if we could have a second key card, our request was dismissed. On one occasion, I had forgotten something in the room and had to ask to borrow the key card for just a few seconds. Even then, I felt like I had to beg for it, which was both frustrating and unnecessary.
Overall, the hotel itself and its location were good, but the poor handling of guest concerns and the malfunctioning air conditioning significantly affected our stay. Unfortunately, we did not feel welcome or taken seriously by the reception staff.