As an Italian, it pains me to write a bad review of a property in my beautiful country,but this place is really just a glorified hostel.
Issues we had:
-no water for an entire morning until early afternoon (we couldn’t take showers, clean dishes, prepare food, etc.)
-our stove didn't work (only fixed 2 days later)
-the outlet for our fridge did not work (later resolved by providing us w/an extension cord)
-the wifi was terrible, could barely connect and if we did it, it lasted no more than a few min
-no power for an entire day (we came back to no electricity and large puddles of water in our living room that were coming from the fridge. We lost all of the food we had in the fridge)
-farm house was simply outdated, we fully understand traditional Tuscan charm, but this was not it
-pool was not clean at all (after using the fishnet for more than an hour (not even an exaggeration) it was still filthy, we gave up and never even got to enjoy the pool)
-hotel restaurant is pricey (which is expected, you pay for convenience) but the food was utterly disappointing. There are local restaurants near by which are MUCH MUCH better
-they give you ONE roll of toilet paper, for 9 nights, then you need to supply your own…even airbnb’s give you toilet paper, but not this "RESORT&SPA"
Hotel said they could compensate us for issues we faced during our stay, only to follow up when we got back home and now they refuse. Expedia also tried to contact them for 4 months to no avail. Just terrible.