2/10 Dårligt
30. apr. 2025
Run, don’t walk away from this hotel
We didn’t end up staying. It was that bad. I made a reservation for a ground floor, non-smoking room with a king size bed with a living room area and kitchenette. The room I was given when I arrived had a queen sized bed, no sofa or kitchenette, and it had been heavily smoked in recently. They offered a room with two twin beds instead. I’m too tall for a twin bed. Then, they offered another room that was on the third floor, no elevator, and no parking anywhere near the room. I’m a lifelong sufferer of degenerative arthritis (shoulder, hips, knees, ankles, and spine have nearly no cartilage left. Walking hurts—period. Climbing one flight of stairs is problematic. Two is prohibitive. We had to leave. Roadway has refused hotels.com’s attempts to get us a refund, even though they didn’t provide what I paid for. We had to go to another hotel. So, we ended up having to pay for a second room, but like when something similar happened with a competing travel website and the service put us up at a different hotel at no extra charge. They didn’t depend on the hotel chain to make it right.
John
John, rejse på 1 nat
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