Eurostars Madrid Tower

Fantastisk morgenmad. Godt ophold.

Stayed at the hotel for 4 days. Was disappointed with the level of service among the staff as well as the room standard. When we arrived there were leftovers from the previous guests in the minibar. There was no ashtray, even though we had ordered a smoking room. Lack of tea and coffee filling in the rooms. Had to repeatedly ask for other pillows before they were changed. One of the windows in the room could not close properly so you could hear the traffic, the tap fell off when you switched from hot to cold water, a spotlight flashed constantly if you lowered the lighting. All in all, I do not think the hotel lived up to my expectations of service and standard at a five star hotel.

Vi var på bryllupsrejse, og havde gjort opmærksom pønser ved vores booking.. da vi ankom til hotellet var de ikke blevet gjort opmærksom på det. Der var hår i morgenmaden og man skulle betale for 28 E for spaen hvilket ikke var oplyst under booking. Hårtørrer virkede ikke på værelset. Vi kunne ikke få AirPort service men blev henvist til en taxa trods der holdt flere af hotellets biler foran hotellet !! Der var kun spanske kanaler i tv'et !

Overall the stay was ok. Rooms are nice and clean. The staff need to be a bit more customer oriented. Location is not central.

Perfect for my visit. 15 mins from airport to hotel. All my meetings were in the local area. Lots of taxis about and Uber is good as well. Breakfast was ace. Rooms are amazing as are the views, I was on 16th floor. Restaurant is on 30th! Lifts are perfect.