4/10 Fair
Jan 29, 2025
Don’t stay here!
Reserved a king room. Informed upon check-in that they were at capacity and a king room was not available. Offered a ” double” room, which I accepted. Then stated that a King handicapped was available. I accepted. Would not recommend this unless you need a roll in shower for a wheelchair because there was water all over the bathroom floor after showering. The bed was so hard. I did not sleep a wink. But, my biggest complaint was that there was no hot water. My husband and I had three showers between the two of us within the eight hours that we were there. Surgery. The temperature of the water was like cool tap water, at best. We were literally shivering in & out of the shower. The options were cool or cold. The towels were very small and discolored. Upon checkout,, I questioned the front desk attendant about the quality of linen sanitation with no hot water. He suggested contacting the general manager. I will do that, as well as Marriott. I guess they save energy by not heating the water. I have never stayed at a Springhill suites before and certainly won’t stay at this one again. It was a budget hotel at best.
Lori
Lori, 1-night trip
Verified Hotels.com guest review