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Overnatningssted ved stranden i Puerto Morelos med 9 restauranter og spa
It was nice. We had the best pool bartenders in the am is was Pablo and in the pm it was…
19. jul. 2021
Need to clean up the Seaweed along the beach line. Was not able to enjoy the beach life.…
7. jul. 2021
Dette overnatningssted oplyser, at det følger retningslinjerne for rengøring og desinfektion i henhold til European Holiday Home Association (EHHA – Europa).
Husk: Når du indsamler 10 stempler, får du 1 bonusnat*
Sen udtjekning kan arrangeres mod et ekstra gebyr på MXN 800 (afhænger af tilgængelighed)
Babysitning/børnepasning tilbydes mod et ekstra gebyr
Transport til shoppingcenter tilbydes mod et ekstra gebyr
Kun registrerede gæster kan opholde sig på værelserne.
Gæster under 18 år har ikke adgang til fitnessfacilitet og spabad.
Dette overnatningssted har indført foranstaltninger i forhold til øget rengøring og gæsters sikkerhed.
Der anvendes desinfektionsmiddel til rengøring af overnatningsstedet, ofte berørte overflader rengøres med desinfektionsmiddel mellem ophold, og sengetøj og håndklæder vaskes ved mindst 60 °C.
Værnemidler som mundbind/masker and handsker er tilgængelige for gæster.
Der er tiltag for at sikre social afstand, personalet anvender værnemidler, der er beskyttelsesskærm mellem personale og gæster i travle områder, der udføres regelmæssig temperaturmåling af personalet, der tilbydes temperaturmåling til gæster, og gæster bliver tilbudt håndsprit.
Der er mulighed for kontaktløs udtjekning.
Et udvalg af indpakket mad er tilgængeligt til morgenmad, frokost og aftensmad samt gennem roomservice.
Dette overnatningssted har bekræftet, at det følger retningslinjerne for rengøring og desinfektion i henhold til European Holiday Home Association (EHHA – Europa).
Reservationer er påkrævet for massagebehandlinger og spabehandlinger. Reservationer kan foretages ved at tage kontakt til ejendommen inden ankomst via kontaktoplysningerne på reservationsbekræftelsen.
Det navn, der står på det kreditkort, som bruges ved indtjekning til betaling af diverse udgifter, skal være det primære navn på værelsesreservationen.
Dette overnatningssted godtager kreditkort. Kontanter godtages ikke.
Følgende gebyrer er inkluderet i det samlede beløb:
Vi har inkluderet alle gebyrer, som dette overnatningssted har informeret os om. Gebyrerne kan dog variere baseret på f.eks. opholdets længde eller den enhed, du har reserveret.
We went with our entire family and after waiting long going through check in we found out one of the rooms didn’t have AC. We felt management wasn’t taking this seriously. They switched us to 3 rooms after we kept insisting we were not comfortable at the room’s assigned. We waisted our whole first day on this and all rooms had poor AC. Thank god my moms and aunts room were ok. We had great service at their restaurants and wait staff though.
Familierejse på 5 nætter, 5. jul. 2021
The first thing you are hit with upon getting out of the van is the SMELL. The smell is so overwhelming that it will take your breath away. Checked in at almost 6PM, so there was no line, but it still took 45 minutes. We requested an ocean view upgrade, but my ocean view was a sliver of the ocean to the left but a full view of the restaurant. So if you pay extra for the “ocean view” you will be very disappointed. That evening we figured we would just eat quick and explore more in the morning, so the burger place was mediocre at best. The next morning, I figured I would get a coffee and check out the beach- IT WAS THE MOST HERRENDOUS THING I’D EVER SEEN OR SMELLED!! I understand that it is seaweed season, but it was almost 3 feet high, so forget the beach! This isn’t the place. They don’t even attempt to clean it. THE SMELL WAS SO BAD we actually decided to leave. After paying the $2500 for the entire stay which ended up being 1 night, we checked out. We checked out- but according them we were still there. So essentially our family of 5 could have gone missing and they would not have known. Which is terrifying. This is not a place for beach-goers! Most people would not just ditch out after paying all that money and just leave, but IT WAS THAT UNBEARABLE! We ended up going to Moon Palace Resort- So do yourself a favor and spend the extra money, they actually have a barrier for the seaweed and clean the beach. Obviously will never return, even if someone gave me a free trip!
Natalie, Familierejse på 5 nætter, 13. jun. 2021
Good overall resort. The staff were very friendly and helpful. The rooms, dining areas and resort grounds were clean. T
Chunilall, Rejse med venner på 4 nætter, 10. jun. 2021
I would like to first address the issue of traveling out of the country to see the beautiful ocean that you advertised that we did not get to see. The seaweed was waste high and no beautiful water at all. You could not go on the beach at all!! Second the smell was horrible and our garden view was all of a bunch of palm trees nothing else and our room smelled like mildew. We were told we would be given two free Covid test which we were not , we had to pay for all four when the price was supposed to be $30 and then you charged us $35 each. Then I ordered a bunch of pictures in the gift shop and they sent me all of the wrong ones, I would really appreciate getting the photos that I ordered and purchased and I have gone through multiple people and still have not gotten the photos that I’ve ordered. Not only was I very disappointed in my stay but we had to pay to go to an island to see a beautiful beach we should not have had to pay more money to go see a beach and sit on a beach that is why I came to your hotel I should not have come home from vacation more upset than when I left we were very disappointed we were supposed to go to Jamaica but because of Covid we chose to come there and this is not what we expected. Or what you advertised
Melissa, Familierejse på 6 nætter, 8. jun. 2021
Most of the staff was very nice. Front desk personnel need to be trained better on check out procedures as it took a very long time. Pools were nice, drinks good, and the steakhouse is amazing. We also enjoyed the japanese hibachi grill. We had 4 rooms and 2 of them were fairly warm the entire stay. We complained and they came and supposedly "fixed" but they remained too hot. Someone in our group ended up sleeping on the tile floor because it was cooler. That is not good. The beach was HORRIBLE! So much seaweed, we could not even use. That was very disappointing. The massages were good and bowling was quite fun for the group. Overall-it's an 8.
Paula, Familierejse på 7 nætter, 27. maj 2021
They charge me others fees more
Magda, Familierejse på 4 nætter, 26. maj 2021
We stayed 2 nights at coral turquesa and I’m glad we did not book more nights. The service is TERRIBLE! Do not stay here. The employees are rude and lazy, they look at you weird when you ask them for something. The guys at the mexican restaurant are very rude and only treat well who ever they want. Not enough employees at the pool or restaurants, you have to wait a long time to get your drinks and food. It is a clean and big hotel too bad they can’t have good service and genuine staff. Save your money and go somewhere else.
Giselle, Familierejse på 2 nætter, 24. maj 2021
Very beautiful. Fun activities. A little bit of a walk to get to the different places. Not close to the city.
Carmen, Rejse med venner på 1 nat, 30. apr. 2021
Looks great. Workers were unhappy. Some were great, others never smile. Restaurants were so bad. Only decent was mexican food, go figure... no choices in what to eat cuz for breakfast n lunch was always one n only same open place. Ac didnt work, n the supposingly stocked frig, had 2 warm beer n 2 water, n 4 soda which were warm cuz the frig didnt work. We asked for shampoos n cold beers n ac to be fixed ....never happened. My experience for $400 dollars(us) per nite....awful. i really did NOT enjoy my stay
Rejse på 2 nætter, 25. apr. 2021
Everything very well set, service, room and food
Alfonso, Rejse på 1 nat, 22. apr. 2021