8/10 Very Good
Feb 9, 2025
3rd Anniversary
Check in was a little disappointing.
Original 3rd floor room replaced with 2nd floor even though paid extra for upgrade. Champagne wasn't in room for the surprise arrival or bags. Apparently in level 3 room. So took the ambience & celebration out of the special event. One can not take back the memory. Was very disappointed in receptions attitude as well, even when tipped. Made it to new room only to have to go down to ask about champas. No apology just excuse of other room had an issue of maintenance. Rather disappointing customer service. Wouldn't happen at Torquay resort. Staff laughed at me when I left after attempting to convoy my disappointment.
Room was lovely but overlooked carpark instead of forest with hotel well under capacity. Food was divine. Bar staff perfect as was cleaners. Grounds staff friendly. Breakfast buffet delicious.
Pool & gym clean. Games room was fab. Most likely wont stay here again though.
Verified traveler
1-night trip
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