Red Roof Inn & Suites Biloxi

It was horrible stay. We booked a non smoking room and they said we booked a smoking room. The ac didn’t work the water in the shower never got hot. DO NOT STAY HERE. The SERVICE WAS HORRIBLE AS WELL

The walls are very thin and you hear everything. I had neighbors who were really loud and obnoxious but the hotel staff and room were great

Check in was for 3 pm, i acyually got check in around 3:45, lady at the front desk kept leaving to go check on rooms instead of calling housekeeping supervisor, front desk person attitude was terrible, the only person that seemed to know what was going and was willing to help was the housekking supervisior. Even though we booked a smoking room be cause we smoke, the entire 3rd floor smelt like marjuania smoke including the elevator, the ceiling in our room had a large sheetrock crack, the toiket moved when used it, the was horrible was not able to hardly get any sleep.

very nice just need update on furniture

requested non-smoking room, had terrible smoking smell, room was damp/wet feeling, muggy and humid, sheets and pillows felt damp, wasn't satisfied

Do not let the pictures deceive you, this hotel is a junk. I've never stayed in a place like this before and I stayed in Motel 8 and 6 when I was a college student. I didn't feel safe, it was dirty, the towels were transparent (because of the excessive use) and the front desk service is the worst. DO NOT STAY HERE.

The lady at the desk was on the phone when we arrived and would not unlock the door for us to come in. Once we got in, she was short and rude with information shared. Very poor customer service.

the room was okay , but the continental breakfast suck and it was too noisy in the hallway

Have stayed at this hotel for several years and always pleased. Booked room for my brother, but when he went to room the door was locked from inside. Manager went to room to verify and couldn't figure out why it was locked as if someone was still in room. He was given a key to another room, opened the door and room was not cleaned and pretty messy. Went to front desk, clerk walked him to his 3rd room and finally a clean room. Don't know what has changed but really loved this place in past and recommended it to others. Now not so sure. Hoping it was just new staff, or perhaps covid 19 overload. Hate to take them off my list of favorite hotels because it's so convenient to highway, eateries, casinos, etc.

Room was dirty , floor dirty , comforter looked like he hasn’t been washed in months , was not impressed. I was charged a $50 deposit when I checked in & was told the day I checked out my account would be credited back the $50, haven’t seen it yet?