Helms Inn

The suite was huge and beautifully renovated. The cable didn't work but I didn't want to watch TV.. Wifi was great & so was kitchenette. I had everything I needed at a great price.

It was a great suite, however it was not what I booked. I booked a king suite and got two double beds! Besides that it was fabulous

It was walking distance to downtown, and the kit here was perfect.

Parking limited and very tight. Got my door dinged. Wasn’t told about pay parking. Sheets had stains and floor dirty. Wasn’t given receipt, had to insist. And told after booking that couldn’t checkin until after 5 and checkout was shortened to 10.

The inn is older and very reasonably priced so I did not expect it to be Four Seasons quality. I also don’t mind that it isn’t perfect or might need a coat of paint, however, the cleanliness of our suite was disappointing. Sure the floor was vacuumed and the large surfaces dusted but I’m sure the base boards haven’t been wiped in weeks or longer. There was a cobweb under the bathroom sink, a hand print on the living room mirror, a stain on the duvet, dirt in the crevices on the top of the kitchen refrigerator door, etc. I’m not that picky and I don’t want to kick any hospitality business when it’s down because of COVID-19 and might only have a skeleton staff but the owner and/or management need to help out the housekeeping staff! Come on!! On a good note...customer service was pleasant, the location is good and it’s a quaint place

Room 215. It is a large room with in-room kitchen. The building is a little bit old which does not give you a luxury feeling, but it was renovated. Location is good ( near downtown and a beautiful park).

The room was nicely appointed with decent furniture etc. and the little kitchen. I appreciated the on site coin laundry. The laundry room could use some cleaning though. Parking (on site) is convenient and the price reasonable. It is walking distance to grocery stores and other shops, and the downtown. There are lots of beautiful walking opportunities. But we were disappointed in a number of things: The room we were in had a lot of traffic noise from early morning until quite late at night. A lot of city buses! The windows are old and "thin". Also, they don't shut tightly so don't keep out the noise. I did not find some members of staff very friendly or welcoming. No one asked us, for example, how our stay was when we checked out. (We were there for a week.) The linens we had were old and towels were thin, pillowcases a little yellowed, dish cloth had holes in it. Staff do not enter rooms but it took hours for towels to be replaced when we put them in the hallway - as we were instructed. Check in is not until 5:00pm. The reason for this is for extra cleaning. Well, I dropped something and had to move the bedside table a little. Oh my! Very dirty under there. There were two random bobby pins on the bathroom floor and also some cellophane of the toilet paper roll. I do not wear or have bobby pins. We wanted to like this hotel better than we did.

This is a modest hotel that offers comfort and a great location. Great value.

The screens on all the windows were all ripped up so we couldn’t even open any of the 3 windows to get a breeze. The bed was quite uncomfortable unfortunately as well. Other than that the stay was good, the location is great but the parking lot was confusing and small.

The room was much smaller than appears in the pictures. The bedsheet had a number of holes in it. The room was nicely decorated with a kitchen and table. The person who checked us in wasn’t very friendly.