The Inn at the Spanish Steps

You cannot beat the location. Right at the base of the Spanish Steps, near the Bernini fountain. Our room was very small but that is typical of the area. The beds were extremely comfortable -- a nice change from what we had experienced in other hotels on our Europe trip. The rooftop area for breakfast and happy hour was a very nice amenity.

When we arrived we got upgraded to an apartment in a separate building. It was lovely and very comfortable. All the same amenities. We loved the location, very convenient. Great shopping and restaurants. The staff was amazing and very helpful. Loved the rooftop terrace/ bar.

Terrible stay here and way too overpriced. The AC was not working and staff did not do anything to fix it despite multiple requests to service it while we were there. The communication was poor. The staff was extremely snobby and rude and they made negative comments in our presence (in Italian, of course) which my husband who is fluent in Italian overheard. There was no apology for the poor service until we demanded it. They outright told us they would not do anything for us because we booked on this site. The manager who came on the next morning told us we would not be charged for our stay, but there was not a refund. We will never stay here again and would not recommend anyone to do so especially if you are from the US. There are many other options available in that area.

The room we were given was small, dark and unpleasant. We could overhear conversations and children crying in an adjacent room. Very overpriced.

They have a tremendous amount of care about how their guest experience is going. We checked inn and they upgraded us to another room. Unfortunately that room was on the top floor right below a rooftop restaurant and it felt like the people above our room were going to fall through the ceiling. It was even worst at 5am in the morning when they were setting up breakfast. We were unhappy, they changed our room and upgraded us to another building that was much quieter. When we got to the new room, there was foot prints all over the floor from dirty shoes. My wife and I wet towels and walked all over the wood floors to get the mud off floor. They were very responsive and apologized. They cleaned the room the next day. By this time we had one more night to sleep there and we left at 3am the next morning. The finishings were nice, wood floors and stone bathrooms, location was perfect right in front of Spanish steps. We had a great time and would definitely stay here again, but in the right room and has to be clean of course.