Worst hotel service and hotel I've stayed at.
1. Check in, check in time is 3pm was there at 2:58pm n only person there n office was front desks Father who couldnt even speak english all he could say is wait wait for my daughter she is busy. Went out side of office and the house keeper was there asked her n was told the girl leaves everday Monday - Friday to pick up her son n will b back at 330pm didnt mind and understood I would do same if my kid was under 13 years old. When she finally returns her son she went to pick up from school was 15 plus n age.
2. Room conditions, smelt like stinky armpits, bathroom smelt like urine, blankets n sheets where stained, extra blankets n drawers where dirty n stunk, air conditioner barely worked, room had fleas.
3. CUSTOMER SERVICE, WAS HORRIBLE WOULDN'T GIVE US CLEAN TOWELS N WE ASKED EVERYDAY FOR 3 DAYS GIRL AT DESK WAS SAME EVERYDAY ALL DAY AND SAID WE HAVE TO WAIT N DONT GO TO DISNEYLAND UNTIL AFTER 9AM IF WE WANT TOWELS, NEVER ANSWERED PHONE N LOBBY, had to ring doorbell and wait 10 plus minutes for girl to open lobby door, dirty looks every morning when we went to get free breakfast, day of check out before we got our deposit back girl sent house keeper to inspect room like we were stayed in for what n clue...
