Staybridge Suites New Orleans French Qtr/Dwtn

A series of negative events pretty much summarizes this stay. Construction across the hallway, which began around 5:00 am. Very loud. We were on 2nd floor. Stairs were closed off due to construction. Valet was 20 mins late. Tub stopper was broken, had maintenance come. Was not informed water would be turned off at 10 am.

My review is not that great because the hotel is under renovation. I am sure it will better when it is completed. The location is great and the valet staff was wonderful! The front desk staff were nice. The room was not clean though, carpets were dirty, and so were the floors. I dropped something under the bed and was grossed out when I had to get it. The box spring was ripped and there was so much debris under there I am sure it was not cleaned in a while. I know there are challenges during a remodeling, but that is no excuse for the housekeeping staff to be lax in their duties. In addition, the air conditioner did not work well, we were very hot.

Before we ever book on hotels.com again, we are going to call the hotel direct to make sure they are not running jackhammers 9 hours a day to renovate. Should be obvious in hotels.com site PRIor to reserving!!!

The furniture was uncomfortable and underpasses, the hallways were hot and barely air conditioned. The workout room was incredibly small with underwhelming equipment. The hotel is undergoing renovations and we were told that they were not going to be working during the weekend... well they did. We could here the utility elevator going up and down the building side all day long. They started pounding on the units above us at 8am on Tuesday. The whole floor we were on should not have been reservable- the sound from construction drove us absolutely crazy and hotels.com, nor Staybridge made any effort to tell us about the construction during the checkout process or at any point leading up to our check-in. Not a single mention. I asked for 3 regular coffee servings and they came back with 1 regular and 2 decafs. Which it barely mattered because it tasted so awful. Towels took hours to get.to us by housekeeping.

The hotel was a disaster: Under construction No lobby No pool Jackhammers going at 0730 am Halls smelled like marijuana Bed was awful Had to stand in street to load and unload Shower leaked