Radisson Blu Palace Hotel, Spa

Nice but not all the staff was efficient.

From the moment we arrived and the automatic door did not work to the major light in the bathroom being out to the stains in the toilet, this property was not up to the Radisson name. Worst point was that we chose the property as it is adjacent to the Thermes Spa and we wanted to get our bathing suits and robes and head up on the vernicular. I asked for early check in and as a Silver member of Hotels.com, I expected that I would get some sort of accommodation. When we arrived, she told us to come back In Two hours. We checked out the town, had a coffee and came back. When we returned, they gave us a key to a room with a king bed though we asked for twin beds and had double checked twice. As it turned out, we had to wait until check in time to get a room. This meant we had to dig out spa clothes in the lobby, come back to the lobby after our session at the spa and retrieve our suitcases while wearing a wet robe, and generally did not have any service. Very disappointing, wish we had chosen a less expensive hotel which was cleaner and had better service.

'This was my second stay at this hotel My review is based on my second stay - Probably effected by the busy season, check in and check out times are unacceptably long. The personnel is young and in training, so they struggle when a problem arises. During my check out, I was asked to pay the total bill, even though the stay was booked and paid via Hotels.com. I was the second person who had this experience that day. The personnel at the desk was new at her job, so even though she did not have a more experienced person in attendance, she handled it quite professionally. The room cleanliness should be inproved. The pillow I had on the bed had scuff marks from a shoe when I arrived to the room. The house keeping kept the bathroom clean, but the rest of the room was not vacuumed. The beds were made sloppy. The tea mugs that were used the day before were not removed and replaced. The breakfast is excellent, the choice of food and beverage is very good. As it provides a seperate funicular transport from the hotel to the Thermes, I really like the location of the hotel. Very nice restaurants and hiking trails nearby. My experience from the first visit was reinforced when it comes to service at the restaurant/bar. The service is VERY slow. Do not bother going to the hotel find yourself a nice place to have your aperitif/dinner.

the hotel doesn't match the picture on the site. some of the hotel's amenties didn't exist (a pool for example). the room was dirty, the shower stream was too weak to shower and fresh towels and robes were not provided on one of the days. even though we complained several times to the staff, they replied that this is the hotel's policy.

Great hotel. We loved our room. It was spacious, clean, and perfectly appointed. Location is perfect. We found free parking on the street, no problem. We would definitely stay here again.

Beautiful hotel in a beautiful town.

Very clean, elegant, spacious, and calm environment. Facilities everything you could need. Access to the Thermes is a bonus, great way to relax after a long drive.

An excellent place and very friendly staff. Always a pleasure!

Great stay, close to Spa F1 circuit

All great as usual. Only downside was they've downgraded the toiletries from This Works, which were really nice, to the standard Radisson stuff which is meh. Apart from that - all good