Hotel St. James is in a good location with easy access to Times Square and other nearby attractions. Overall our experience was fine, with a few items that need to be addressed and a couple suggestions: 1) The WiFi signal is weak and very slow in the rooms. 2) Beds are very, very firm, which is actually not overtly comfortable. 3) The shower curtain is on a straight rod, which makes the curtain stick to you while showering. A rounded rod would make a huge difference. 4) While there's a mini fridge in the room, there is no in-room coffee maker. 5) Safe did not work properly, even after maintenance came to "fix" it. 6) Housekeeping came into the room without knocking first. I recommend using the Do Not Disturb sign while in the room. If they made some easy to do updates (like the shower curtain, bed firmness and coffee maker) I would stay there again.