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Overnatningssted ved stranden i Puerto Aventuras med 10 restauranter og spa
Vi havde betalt for havudsigt. Vi blev tilbudt at blive “opgraderet” til en suite uden…
3. jan. 2020
The resort and ammenities are nice but the food needs work. You will get 3 reservations…
28. jul. 2021
Husk: Når du indsamler 10 stempler, får du 1 bonusnat*
Spaen er åben hver dag. Gæster under 18 år har ikke adgang til spabadet.
Du vil blive bedt om at betale følgende gebyrer ved indtjekning eller udtjekning:
Dette overnatningssted har indført foranstaltninger i forhold til øget rengøring og gæsters sikkerhed.
Der anvendes desinfektionsmiddel til rengøring af overnatningsstedet, ofte berørte overflader rengøres med desinfektionsmiddel mellem ophold, og sengetøj og håndklæder vaskes ved mindst 60 °C.
Værnemidler som mundbind/masker and handsker er tilgængelige for gæster.
Der er tiltag for at sikre social afstand, personalet anvender værnemidler, der er beskyttelsesskærm mellem personale og gæster i travle områder, der udføres regelmæssig temperaturmåling af personalet, der tilbydes temperaturmåling til gæster, og gæster bliver tilbudt håndsprit.
Gæster kan være helt rolige, da der er brandslukker, røgalarm, sikkerhedsalarm og førstehjælpskasse på stedet.
Bemærk venligst, at kulturelle normer og gæstepolitik varierer afhængigt af land og overnatningssted. De angivne politikker kommer fra overnatningsstedet.
Dette overnatningssted accepterer Visa, Mastercard, American Express, debetkort og kontanter.
*Se gebyrer og politikker for yderligere oplysninger eller tillægsgebyrer
Like many others have said, this place is OK. The staff were great and tried hard. However, they seemed understaffed and there were many unnecessary barriers to expediting the services. Lots of waiting in lines and they made getting reservations for dining very difficult. The facilities are older and starting to show their wear. The beach is non existent...very rocky and tons of seaweed. Pools, rooms, and service were great. Some of this can be chalked up to post covid blues, but some cannot. I personally would not return. A quick side-note....the area was wonderful and very safe. I would definitely return to Puerto Aventuras, but would opt for a different resort.
Familierejse på 7 nætter, 24. jul. 2021
Good bang for your buck. All of Puerto Aventuras is by secured access which makes you feel more secure,. There is nothing to do outside of the resort. Buffets were a little above average for AI's in this price range. Decent Wi-Fi. Corona beer only the only beer served, bars do not open until 11:00 am. No beach access due to Sargosso problem but that is pretty true of all of the Cancun beaches. If you are not in the dinner reservation line by 7:30 am you can forget about a dinner reservation. This system needs to changed, who wants to wake up at 6:30 am while on vacation just to stand in line for 30 minutes to reserve a dinner reservation, I got in there the 1st morning at 8:15 am & no reservations were available. Kudos's to bartender "Valerio" at the privileged beach bar, he was the only employee who bothered to ask for my name. As a Hotels Gold member my request for an early check in & late check out (5:00PM) were honored though they were unable to upgrade my Privileged room. Do recommend you upgrade to a Privileged as there a great a la cart restaurant open to Privileged status only, well worth the extra pocket change. Would return but next time I'll have my wife get up at 6:30 AM to make dinner reservations (Yea, Right !).
Bruno, Rejse på 2 nætter, 30. jun. 2021
Some of the staff is really nice, but some others should not be working with customers. They don’t have a proper training on managing different situations and their lack of common sense and desire to “serve” is outstanding. Poor management and horrendous “restaurant appointments”. So much potential wasted.
Juan Sebastian, Familierejse på 4 nætter, 30. jun. 2021
Rude hotel staff and bad customer service. The mini-fridge and hot water had to be fixed.
Familierejse på 6 nætter, 27. jun. 2021
Familierejse på 5 nætter, 13. jun. 2021
I loved the entertainment group and all the activities they had for the guests
Familierejse på 6 nætter, 8. jun. 2021
Staying Catalonia Riviera Maya was fun and nice. Pools are large enough and not too much crowded. Staff were all nice. Number of restaurant options were enough for one week stay. Especially BLoved was the best restaurant for all day. Too much of seaweed restrict beach area to play, so that going outside beaches of the hotel is recommended. We went to Akamal Bay to swim with sea turtles.
SHUN, Familierejse på 5 nætter, 5. jun. 2021
The smile and cordiallity of the whole staff and
Rejse på 6 nætter, 4. jun. 2021
Romantisk rejse på 7 nætter, 1. jun. 2021
Air conditioning in room was terrible and very musty smelling. Others complained and were moved out of the room and they moved us in without fixing. Fridge was not cold. Food at buffet was bad. The burger shack had no hamburgers. The dinner reservation system was crap. Everyone has to go at 9 am each day to make a reservation. The only available time at 9:15am was a 9:00 dinner. There were very few people ahead of us and I find this shady. No bars open until 11am but the Bar service was amazing once open. Entertainment staff, enjoyable. Shows were fun. Love the popcorn addition at the abuelo bar.
Rejse på 2 nætter, 31. maj 2021