My family and I stay here every year as we get together for Thanksgiving in Star City. When we book, we know that this is a small hotel, family owned, and probably run on an extremely tight budget. We accept that and appreciate that there is a place to stay close to our family. While the place is a bit dated and in need of quite a few repairs, we've always been greeted with warmth. Unfortunately, this year, that was not the case. Arriving 12 minutes before check-in time, we were denied check in, even though no housekeeping was still doing rooms. We went on to our family's place, and hung out for several hours. When we returned to the hotel, we were given a room upstairs after specifically requesting a first floor room. (There is no elevator) Our room had been booked for several weeks and the lady at the counter had no care that our booking specified a 1st floor. This is the same lady that wouldn't allow us to check in 12 minutes before check-in time, and then didn't reserve our booking for a 1st floor room, knowing we were there and coming back to the hotel. Unfortunately, we will not be staying there any more. We will drive the extra 20 minutes further south to Monticello.