A really great stay - the location, the rooms, the food, everything was perfect, why we spent the majority of our time in Bacalar at the hotel. Staff were very attentive and friendly. Because of a double booking, the hotel had to change our dates a month before arrival, but we were offered complimentary massages and a bottle of sparkling wine for the inconvenience. I would recommend everyone to go here - we could have easily stayed more than the 3 nights we had booked!