Best Western Plus Dubuque Hotel & Conference Center i Dubuque

We came for a long weekend in Galena--however, Galena was sold out. We chose this hotel because of the proximity to Galena, pool and hot tub. During our entire stay over 30 people--more than half kids under 10 - staked out the pool area for tables for food and crockpots and delivery pizza and drinks and they sat there and swam the whole weekend. We had a pool view room--the windows are NOT soundproof. Kids were in the pool yelling and screaming from 7:30AM-10:45PM both nights and we heard it all!! We tried twice to use the hot tub--once at night and once in the morning. No less than 6 kids were in there each time WITHOUT parental supervision. When I complained to the front desk--twice and at check out - staff said that they were a "family" hotel and that this type of activity happened there all of the time. I was told that the adult swim would not be enforced during this weekend. And at check out the two ladies at the desk looked at each other as I walked away and said to another guest--"well you can't make everyone happy" !!!

They were in the process of remodeling and stripping wall paper in the halls which caused a very strong offensive odor. It did not smell inside the rooms too bad but you could tell by the bathroom that remodeling was a good idea. We had to ask the front desk why they did not clean up the exterior entry way as they had hosted a wedding the night before and plastic cups, cigarette butts and trash were all over still at 9:30 am.

Housekeeping services were set up to meet any schedule and variety of needs. Breakfast buffet is enough food for the whole day, but it is a long walk to the restaurant. Room was a little small for two beds and two chairs. Also there were no curtains to darken the room.

Mini fridge made a lot of noise

We live in MO and my sister & brother-in-law live in IL. It was a 4 hour drive for them and a 6 hour drive for us. I never thought of Dubuque, IA as a "fun" weekend destination until we were there! Lots to do and not enough time to do it all. We need to come back!! I had never stayed in a Best West Plus, but I will be looking for them in the future :) The Staff was awesome, friendly and very helpful! Loved the pool and hot tube. The breakfast buffet at Champps each morning was yummy and it was nice being able to walk right in! We had dinner there one night and it was very good too! All in all we had a great time and it was so nice after a day of sightseeing to jump in the hot tub!