Milano Verticale | UNA Esperienze

Alt var fint

Both the rooms and bathrooms are really nice and clean. The minibar is really expensive. The breakfast was good, not to mention the coffee.. a really good start of the day. The couch in the lobby is a great place to stay. Really cozy. The lobby smells good. So.. what was not good; We used the spa one night, cause the receptionist told us the price was 15€. But she forgot to tell that it was 15 per person.. it was a bit overkill for a small jacuzzi, which was not warm at all. The temperature keep falling to 23,5 eventhough we tried to increase. The steam bath didnt work. We thought we could get steam using the shower and pushing the button placed as a light switch nearby the door. We quickly found out the switch was an alarm. It took the staff 15 minutes and 2 calls to the reception for them to turn off the alarm, which was really loud. I wonder how the guard outside the spa and any others didnt hear it??? I wonder if someone was lying unconscious inside the spa… what would then happen? We couldnt hold us away from thinking that. Thats really scary. SO.. the spa is definitely not worth it. As a gold member on hotels, i should’ve got €35 discount on parking, but we only got for one night eventhough we had 2(two) bookings which was offering this discount. The city is overall really expensive.

Our stay started a bit chaotic as there was an electric problem in our room so all lights came on several times during the night and woke us up every time. Very nice receptionist moved us to another room at 2 am so we could sleep uninterrupted. Next morning the hotel manager Mr Carmine apologized for the horrible night we had and promised to upgrade us to a junior suite with no cost. Fitness and spa really good. Great breakfast and a fantastic garden and terrassse to eat breakfast. The hotel is very quiet and no noise from the street despite the fasct that the hotel is very centrally located so you can walk everywhere. We really loved this hotel and will be back for sure. Great service! :)