Two weeks before arrival we asked if the pool was open, when we arrived. They checked with the manager who confirmed it would be open. Therefore we booked this exact hotel, as we have 2 kids of 4 and 7 years old.
When we arrived the pool looked great, but we were informed that is what not open, since they we waiting for something for the pump. We explained our situation, but it didint change anything. The personel were fairly helpful, but they did not seem to want to go the extra mile, to get things working.
Had it been my hotel, i would have found a solution, in some way, but this didnt happen. It was 25-27 degrees, and our family could not enjoy the pool.
The pool pump was pumping (you could visibly see it) and the water looked great. I have a pool myself, so I know if the issue is water quality, that can be fixed in 2-4 hours. If its a pump problem, then why was it pumping fine?
Again, we dont feel they did enough to meet their customers expectations, since we explicitly asked if the pool was open 2 weeks before. Otherwise we would have chosen another hotel.