NH Collection Munchen Bavaria

Centralt, billigt, pænt og rent. God morgenmad. Udcheckning var dog ekstrem langsomt da der kun var 1 person i receptionen

God beliggenhed i forhold til banegård og centrum. På gaderne tæt på hotellet meget uro med politi, drankere, narko mv. Lille badeværelse, og forstyrrende køleskab. Savnede sofa eller lænestol. Kun en stol i rummet, som var til skrivebordet. Flot morgenbuffet, men alt for dyr.

Hotel was under construction. Homeless outside. No clear entrance. Scaffolding on windows. Rude staff. I wouldn’t recommend this hotel until the construction is completed. Also I’d recommend more customer service training for the night manager during our stay. She was not polite nor did she care about our concerns. The front desk manager was amazing and only for her would I stay at another NH hotel.

During my stay, the hotel was under remodeling, and the room has high pitch sound through the door on the second night that I stayed. It sounds like the pressure between the room and hallway suddenly change after the first night, I was waking up by such unusual sound. We have booked two rooms, one of the room was kind of smelly. I just assume all these issues would go away once the remodeling is completed. Overall, it wasn't a bad experience, the staff let us check-in one of the room even we arrived before the regular check-in time. The hotel is located next to the train station and it is easier get to underground shop and restaurant so it is very convenient.

Its okay but more information need to be cimmunicated to the guest such as phone line waa cut iff due to construction work and where to go to find the hotel entrance as scaffolding are everywhere in front of the building. Service is also below average as we made a request for the minibar list from day one but we never received it so we dont know if there is anything missing from the minibar.