The Lion Hotel Shrewsbury

This visit was spoiled by staff who regard guests as a nuisance. We drove 100+ miles in driving rain & went to reception, arriving at 1.42PM. The receptionist stared at her watch and told us to come back at 2 o'clock. It would have cost nothing to say "please take a seat & I'll let you know when your room is ready". We had a coffee & returned after 2 PM the same receptionist gave us our room keys for room 301 and said "The lift is out of order, go to the stairs and follow the signs". No apology or asking if I could manage our luggage up 3 floors. There was no hair dryer in the room. We asked for one at reception. Another receptionist said she would have one taken to our room. 3 hours later there was still no hair dryer. We called reception 8 times. There was no answer. I went to reception. Both receptionists were on a laptop computer. I said that there was still no hairdryer. One girl stared at me blankly. One did not even look up from the computer. I had to resort to saying I would wait there until they got a hairdryer and take it to the room myself. The blank girl fetched one, saying nothing when she handed it over. No mention of the inconvenience of my having to come down 3 floors, with the lift not working, to get it myself and certainly no prospect of an apology. The room was bad, beside a huge boiler flue noisy day & night and a dribbling shower I had to bend down to get under. I emailed the General manager twice to inform him. He read both but didn't bother to reply.

hotel is in a great location

The Hotel is a fabulous period property. A little tired in need of some TLC. Its clean and tidy and the staff are nice. Shrewsbury is a wonderful place , with lots to see and do in the city and surrounding areas.

Excellent hotel good value for miney

All round great. Would happily go back again.