Holiday Inn Express & Suites Jackson Downtown - Coliseum

We arrived the same time as the police who had been called because of an incident. We usually book Holiday Inn and Suites because of the quality of the hotel. This place does not live up to the standards of other similar Holiday Inns. It would best be described as threadbare in need of a total renovation. The staff was good and helpful. Also, a poor location.

It was ok, all in all. The only thing that was really disconcerting was the fact that the window in the bedroom had only sheer curtains covering it. Consequently, the lights from the restaurants and gas stations across the street shone through it all night long, and I had to dress and undress in the tiny bathroom. The drapes were there only for decoration and did not pull across the sheers.

Service was lacking.

The hotel and service was amazing. I will definitely make this my place to stay when visiting with family or business.

We stayed here this weekend to be closer to the airport due to an early flight. We got to the hotel and our room was upgraded due to giving our original room away. Which was awesome. The first room was horrible. The air did not work. The unit on the wall was broken into pieces and put back on the wall like nothing was wrong. There was hair in the shower. My husband called the front desk because it was so hot in the room and the air didn't work. The desk clerk told us that he would move us in 5 minutes. 30 minutes later I called down to see what was going on. The desk clerk told me that he would move us but this 2nd room was all that was left and if it had problems then he was sorry but he couldn't do anything else. He said "they know this stuff don't work and they leave me here alone at night to get cursed out about these rooms." Long story short, we moved to the second room and the air worked but there was blood splatters on the shower curtain and the toilet ran all night. Breakfast was not ready at 6:30 like we were told. The hotel is cute but the rooms and elevator was disgusting.