Holiday Inn Express & Suites Jackson Downtown - Coliseum

The staff at this hotel was very friendly and helpful. The room was spacious but not very clean, and the cleaning staff skipped my room one day.

The staff is so nice!!! I felt so sorry for them because a large group of people there!!! I hope that group did not complain to much. I felt the staff tried really hard to please everyone!!

Front desk could use some coaching on customer service. Greeting on check-in was 'yes'. On check-out we did not even get that much. Parking is a dark mess that needs a lot more illumination. The room had a weird setup with no sink in the bathroom that we did not care for. Breakfast was fine.

Great place to stay by arena

I'm not sure how this hotel has gotten good reviews. The first thing we noticed was the smell in our room and the hallway - like a middle school boys locker room. Then we noticed the toilet seat was left up, the microwave open, and the bath towels were missing. The desk clerk assured me the first two were standard practice by the cleaning crew and that she would send towels up. However, when she saw me a little later going up to my room with takeout dinner, she just added the towels to my load. The room was a different (older) style with the sink outside of the bathroom. In the bathroom was a single light over the tub making it rather dark. The ice machine, which was only on the first floor, had trouble putting out ice. At breakfast the next morning, there was not enough space for all the guests and various food items ran out. I could not leave fast enough and will not book this hotel again.