Holiday Inn Express & Suites Jackson Downtown - Coliseum

Courteous staff and clean, comfortable room. Everyone distancing and wearing masks which is important. Only downside was that they have 6 electric car chargers but only 1 works :-(

While checking in the lobby smelled like cigarette smoke. The lady who helped us check in was very kind and sweet. As we were walking to the elevator the floor was FILTHY and once we got in the elevator it was the same. We went up to our hotel room and floors were still disgusting while the hallways smelled of cigarettes, weed and alcohol. A STONG smell of those three things. When we go to our room the floors had not been vacuumed, the table still had crumbs on it from the last guest, and the bed pillows were piled up on the floor. We walked into the bathroom and it looked like someone had just got done taking a shower. The tub still wet and the floor wet as well. THIS HOTEL IS FILTHY! We called hotels.com while on the way to the front desk to get a refund and leave. Again, the kind lady at the desk was very helpful and understanding and processed the refund through so we could leave and go to another hotel.

The reason the hotel was picked was because of the Tesla destination charger. On arrival, after calling in advance and being told it was working, was told that it wasn't working, workaround was to use the CCS charger, which was working. Ended up looking at four rooms initially, one had no AC, one was not cleaned and had no linen, one smelled like smoke in a non-smoking hotel. Later in the evening the room began to smell like smoke, and it seemed as if someone were smoking in the hallway. I would avoid this place.

The hotel's location is great. The staff was courteous. The room was spacious and clean. However, there were a few drawbacks. 1. The sink to wash your hands and brush your teeth was located in the entrance area instead of in the bathroom 2. The sink drained the water very slowly 3. The bed firmness was nice but the pillows were too firm for me. Overall, i would recommend this hotel, just bring your own pillow.

Room had a strange separate area with microwave and sink. The lighting in this area, along with the rest of the room was poorly lit. The room had a lot of wasted space. The fitness room was the worst I have encountered. It was musty, messy, and not maintained well. The treadmill was out of order and elliptical machine did not work problem The hotel is too new for this to happen.

This room should have cost under $100 according to my brother, a corporate traveler. I was robbed you at $169 for the room. Won’t use hotels.com again. Thought you had good deals.

Enjoyable

This was a wonderful hotel. The staff was exceptional, and the room we had was very nice!

It was a decent stay. You pretty much get what you pay. Nothing spectacular, but the customer service was great.

Very good hotel.