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Resort ved stranden i Isla Verde med spa og strandbar
Beautiful hotel and amazing staff. We were so pleased with the hospitality, delicious…
2. sep. 2021
overall good stay. Pricing for drinks, etc is a bit ridiculous. $17 for a mojito. Also…
11. aug. 2021
Dette overnatningssted oplyser, at det følger retningslinjerne for rengøring og desinfektion i henhold til ALLSAFE (Accor Hotels) og Ecolab (tredjepartsekspert – globalt).
Husk: Når du indsamler 10 stempler, får du 1 bonusnat*
Spaen er åben hver dag.
Du vil blive bedt om at betale følgende gebyrer ved indtjekning eller udtjekning:
Dette overnatningssted har indført foranstaltninger i forhold til øget rengøring og gæsters sikkerhed.
Der anvendes desinfektionsmiddel til rengøring af overnatningsstedet, ofte berørte overflader rengøres med desinfektionsmiddel mellem ophold, sengetøj og håndklæder vaskes ved mindst 60 °C, dørene til værelserne forsegles efter rengøring, og overnatningsstedet rengøres og desinficeres med elektrostatisk sprøjtning.
Værnemidler som mundbind/masker and handsker er tilgængelige for gæster.
Der er tiltag for at sikre social afstand, personalet anvender værnemidler, der er beskyttelsesskærm mellem personale og gæster i travle områder, der udføres regelmæssig temperaturmåling af personalet, der tilbydes temperaturmåling til gæster, gæster bliver tilbudt håndsprit, der er mulighed for kontaktløs betaling for alle transaktioner, der er mulighed for kontaktløs roomservice, der skal bæres mundbind på offentlige områder, og nogle faciliteter på stedet kræver forudgående reservation.
Der er mulighed for kontaktløs indtjekning og kontaktløs udtjekning.
Der er indført øget sikkerhed i forbindelse med servering af mad.
Et udvalg af indpakket mad er tilgængeligt til morgenmad, frokost og aftensmad samt gennem roomservice.
Dette overnatningssted har bekræftet, at det følger retningslinjerne for rengøring og desinfektion i henhold til ALLSAFE (Accor Hotels).
Dette overnatningssted har bekræftet, at det følger retningslinjerne for rengøring og desinfektion i henhold til Ecolab (tredjepartsekspert – globalt).
Overnatningsstedet har forbundne/tilstødende værelser, som kan være til rådighed, afhængig af tilgængelighed. Gæster kan anmode om disse værelser ved at kontakte overnatningsstedet direkte via kontaktoplysningerne på reservationsbekræftelsen.
Kun registrerede gæster kan opholde sig på værelserne.
Gæster kan være helt rolige, da der er kuliltealarm, brandslukker, røgalarm, sikkerhedsalarm og førstehjælpskasse på stedet.
Bemærk venligst, at kulturelle normer og gæstepolitik varierer afhængigt af land og overnatningssted. De angivne politikker kommer fra overnatningsstedet.
Det navn, der står på det kreditkort, som bruges ved indtjekning til betaling af diverse udgifter, skal være det primære navn på værelsesreservationen.
Dette overnatningssted accepterer Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debetkort og kontanter.
Bemærk venligst, at gæster til enhver tid skal bære skjorter og sko i lobbyen; efter kl. 19.00 er tanktoppe, hatte og hovedbeklædning ikke tilladt.
*Se gebyrer og politikker for yderligere oplysninger eller tillægsgebyrer
The staff was extremely friendly. The housekeeping staff was very helpful and attentive. The hotel lobby was beautiful. For the weekends, the live band show and dancing was a lot of fun. The pools were very nice and the beach access was great. The room was comfortable, though not especially spacious. On the negative side, the room needs clothes/towel hooks or bars; we only had one so no place to hang clothes, wet suits or towels. There was no business center to do work, and the desk set up in the room wasn't necessarily conducive to work. Some of the electrical was a bit off - we had some bulbs out, lamps not well attached by the bed and a plug face plate fell off the wall. The pricing for drinks on the patio was pretty steep, even for non-alcoholic. But we definitely enjoyed our stay and would consider returning there.
James, Familierejse på 6 nætter, 7. aug. 2021
Very disappointed!! Everything in this hotel is super expensive and they have a lot of hidden charges. There is an expensive resort fee that they do not disclose at the booking. Food is very expensive and don't expect to find any food in the hotel after 10 PM. Service is poor. You have to wait a long time for everything including your food in their restaurant. They are also short staffed, but their charges are never short!! I would not recommend this hotel to anyone. Rip off all the way and poor service.
Michael, Familierejse på 6 nætter, 27. jul. 2021
Quick easy check in, spacious room, great shower and bathrooom. Bed is firm with feather pillows. Room will go down to 65 but feels closer to 68-70ish at night. The hotel is very nice but all food and beverages on-site a extremely pricey! Plenty of restaurants within walking distance. Pools were not overcrowded and it was easy to get a chair or rest in the hammock. This is our 3rd stay here and always return.
Paige, Familierejse på 3 nætter, 24. jul. 2021
Hotel was absolutely beautiful. The pool was amazing. Close to the beach literally everything we wanted except they charge for every single item. Free water in your room and then charge $6 for a bottle at the bar. Pina coladas were $17/ea ridiculous!
Mike, Familierejse på 9 nætter, 21. jul. 2021
Beautiful hotel and resort. Friendly staff. Would return.
Familierejse på 4 nætter, 11. jul. 2021
I LOVED EVERY MINUTE OF BEING IN THIS HOTEL!
Akeel, Rejse på 3 nætter, 9. jul. 2021
So where do I start because I really had both great and not so great experiences so just want to share for you to make your own decisions. For starters the people were very nice and if you sought them out the majority of the staff does try to help but does not go above and beyond that you may expect from a 5 star hotel. Taxis and shuttles…this was a disappointment for me because you need taxis to go everywhere. There’s no good process at the hotel. I had the experience where I was given phone numbers to call to get a taxi but the numbers were Spanish speaking only which is hard for international travelers otherwise you need to wait for a taxi to drop off at the hotel. The hotel itself does not have a shuttle to the airport or a process to help you get to the airport for international travelers which again does not align with 5 star hotels. The pools and beach access are gorgeous and well kept but the poolside bathrooms are not well cleaned and unkempt. I walked in twice and each time I walked out for conditions that were just not sanitary. The restaurant choices are very good at the hotel and you won’t be dissapointed . Lastly, it was disheartening to have hotel staff up charge me and if I had not noticed I would have over payed greater than 50% of the time. The staff take advantage that there are no menus so they give you a price so be sure to check the online menu to assure you are not being overcharged.
Rejse på 3 nætter, 18. jun. 2021
Beautiful hotel right on the beach . Staff friendly and exceptional service . Beautiful restaurant Cana with great food and drinks . Make sure you visit Martin at the beach bar right by the pool . I will be back to this resort
Familierejse på 5 nætter, 15. jun. 2021
Hotel has beautiful lobby ! No help available, had problem w safe ( battery died), no one answered phone! Neither FD , LP , operator, bellman , or concierge! Had to go down and wait in-line at FD to let them know. Phone still didn’t work ever. Because of island electric issues had several short blk outs one night , generator did kick on, that was not the pt, suggested at front desk that they should inform guests of pending situation as not to be alarmed. Spoke w Frances at front desk who was very polite and understanding. My concern was the unknown, I took it upon myself to still travel there knowing the about the electrical fire that happened days prior. She explained that they as employees could not take it upon themselves to express concerns to guest ( I understand that , work in luxury retail) next day they put out a letter in all rooms as a PR update. They made me feel that u have some great employees, like Frances who took it upon herself to let management know some feedback she had received. Also last note room 336 needs a redo bathroom. Do to size and set up u can’t Close door where toilet paper is nor get into shower w out moving door to get in ! Good thing I’m not a big person ! Need all new beach lounge chairs, umbrellas and tables, most are damaged and ripped. Food and drinks were excellent! Just need more help , especially beach and poolside
Rejse med venner på 3 nætter, 15. jun. 2021
Front desk personnel rude , too expensive for what they offer ,charges fees ridiculous the your concuerge person very rude disrespectful we went three times to his offuce all the time in the phone let us wait 30 minutes outside saying ahe was busy we never vkke back there are kore hotels around better rate and more beautiful and breakfast included, very very expensive its mit worth it
William, Familierejse på 3 nætter, 15. jun. 2021