My family and I drove 13 hours from Florida. We thought Massanutten would be a nice place for our family. We were traveling with 5 kids. Four of the kids are 9 and under. Hotels.com stated that the water park was included. When we arrived we were basically called liars by the manager, Tyler Texeire, and he claimed they have no control over what hotels.com advertises. He had zero customer service skills. He kept saying he would help us out but had no intention of helping in any way. When we reached our “villa”, we were assaulted with a smell like the rooms hadn’t been opened in years. We then found a broken lock, broken drawers, disgusting looking towels, and mold in the air vent. We immediately looked for new accommodations elsewhere and left. Do yourself a favor and DON’T stay here. Just gross and the management is rude. Even the waitress and a restaurant down the street said the place had gone downhill!
