This is the worst Hotel experience ever. My booking was prepaid and confirmed. When I arrived nobody knew. My host had to pick me up, for the adress in the ad was not correct. The host was drunk. He took me to an appartment, but it was not ready for guests. The beds were not made, the kitchen sink was full of stuff. There were towels all over the kitchen table. There was a clean room and bathroom where I stayed the night. The morning after I was told to leave. He gave me a refund. 2000 Danish crowns straight out of his pocket. It was less than I had paied.
If this is something I get from booking at www.hotels.com, I will never use the app again.
My God, this is so unproffesional, I am speachless.