La Quinta Resort & Club, A Waldorf Astoria Resort

Hotel is old style chic and not ultra comfortable or modern considering the price paid. However the setting is idyllic. Reason I marked down on service was that our room wasn’t ready and at 5pm I went to the desk and the room was ready but we hadn’t been told - a little poor I thought.

We love this resort for the character and old charm beauty but it seems tired and needs a little updating. We came here so the kids could swim but the water in the main pool was too cold and not heated. The heater for the jacuzzi also broke down at one point. For a luxury resort, the issue with the pool and jacuzzi was rather disappointing. We also had to wait for the room to be ready when we arrived, although we appreciated the 1 hour later check out they granted us. We also appreciated the movie by the pool, the Easter Egg hunt and baskets they provided for the kids. Overall, this is still our favorite resort in the Palm Desert area.

Hotel needs to be upgraded

The place is just kind of sad. The pools are not clean. The poolside service is terrible. The pool musak is annoying. They’re excellent at not getting your order correct or completely forgetting. After four days, it became comical. The food was terrible. The Mexican restaurant was appalling and ridiculously overpriced. $18 for chips and guacamole. The Mountain Views and weather were terrific. The bed was comfortable and the room clean.

The resort itself is beautiful. The food at Twenty6 and the Adobe Grill were a little above average while the food at Morgan's was exceptional. We were disappointed in the service at all of the restaurants and the market though(other than Morgan's). Several times we waited for 15 minutes or longer before staff would come to our table asking if we would like a glass of water. While waiting for a coffee at the market (again at least 15 minutes with 5 or more people working behind the counter) a woman returned her sandwich because they forgot to put the meet in the bun. We stayed in the Casitas, which were nice, but not what you would expect for over $500/night. We felt like this resort was really close to being a great resort, but fell short with service and outdated rooms. If we stayed again, I would definitely try to stay in the Villas, this is where the property seems to really feel like a 4 star resort.