Hilton Garden Inn Austin Downtown/Convention Center

The entire hotel was quite nice. I have 2 complaints from this trip, though. The first one is that the pillows are way too soft, I had to stack up 4 of them in order to get it equal to 1 pillow from home. Secondly I left a nice, expensive hydro flask in my truck and apparently a valet stole it. I shouldn’t have to get gouged for parking at $45 per day AND have to worry about my car getting robbed by the staff. 👎

The initial check-in process from the start was bad. The front staff was very rude. Checked in to find hair on toliet, pulled beds back and 2 hairs inside the bed on the sheets. Our friends had a room there as well. Total of 4 rooms. Front staff didn't want to help us from beginning, continued to say they are sold out. Their first room had strong odor of chlorine inside entire room. Once we went down to complain, was able to move us to another room. She wouldn't give us key to new room. Told us we needed to pack up, bring all luggage downstairs then would give new key. Overall, for a Hilton I was very dissappointed.

Dirty outdoor river and people smoking crack by it while I was working out at the gym. Upon entering the lobby, there was a strong smell of cat urine (must be the dirty river). The A/C stopped working each day during the 108 heat index. For the price, it was a horrible experience (and my business is based in Austin).

I love how close it was to 6th st and Congress Ave. also how safe I felt walking to and from, early morning to late at night.

Overpriced, and the outside of hotel is overrun with aggressive vagrant panhandlers in Austin...I was in the heart of downtown Houston on Thursday before the trip, and the hotel there was 100 dollars cheaper (no vale parking as well!!! Also, no panhandlers and cleaner streets (didn't smell like urine) So plus 52 dollars cheaper), cleaner, nicer with friendlier staff. This hotel was a huge disappointment in comparison, the exterior was surrounded by aggressive street panhandlers, the hotel did not want to initially offer my Hilton rewards because I booked with Hotels.com, and the rooms were older and the pool looked untidy and waterfall feature was off. I would say if you are going to Austin, don't book in the city at all and NEVER walk the city streets alone. I was with my husband and still got harassed mid morning on a Sunday. I've been to Austin plenty of times in the past, including just in February and it was never this bad and didn't smell like human feces and urine. Austin needs to clean up their streets and not let folks get harassed walking down the street, especially for a woman. I'd say DON'T go to Austin until they overturn their new law put into place (July 2019) about allowing vagrancy and panhandling in public spaces. It's too dangerous to walk around, even in a group...not to mention the inhumane conditions of the folks who are displaced. Austin needs to CLEAN UP, NOT a safe tourist destination anymore. The room itself was older, but clean and the bed was nice.