2/10 Poor
Jan 26, 2025
Poor accommodation
We arrived to the property after midnight and the staff was very accommodatingto our late arrival.. Upon entering our room, we did notice a musty smell, but we were so exhausted that we just went to sleep. We woke up to a very cold room and discovered that the heater in the room did not work. We turn it all the way up to 78 still no heat. The mattress was extremely old and very uncomfortable. We were supposed to stay through Saturday night but with very limited sleep and no resolve, we opted to leave and check in at a different property to rest and be sharp for our Saturday plans. We tried to talk to management to get a refund, but they were not present. We still have not heard from them to get a refund for the poor accommodation.
Lynnea
Lynnea, 2-night trip
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