Clarion Inn and Suites Grand Rapids Airport

We do not like the soft pillow top mattresses, Sunday morning food had run out of many items (forks!) and were not refilled Had to unplug lamp to plug in alarm clock

The A/C could not drop the temperature in our room. The fan operated but very little cooling when I woke up at 3:00am in a sweat. The safety GFI outlet in the bathroom was broken. Both of these items were verified by a maintenance person. Went to the desk, complained and asked for a discount on my bill. The desk lady took the info and placed in the manager's inbox. This happened on Saturday so she said I would receive a call from the manager on Monday. It is now Tuesday afternoon and have not received a call from the manager......

The room was loud due to unruly guests next door. Problem was addressed with the front desk and it seemed to improve slightly. Conditions were so so on the cleanliness but overall staff friendliness made up for that.

I had a business trip in the area, but brought the family along since I would be there over a weekend too. My son woke up with unexplained bites, so we checked the bed for bed bugs but didn't find any. We had walked around the evening before so we thought he had some mosquito bites. the next morning he had more bites, so we checked again. This time we found ONE bed bug. My son had at least 12 bug bites on his arms, and torso, so we think there must have been more. We informed the management, and they immediately moved us to a new room. no further bugs found. The hotel also quarantined the room, and had it professionally treated (not exactly sure how, but there was a machine running in it for about 48 hours). I know it is easy for a hotel to get bed bugs as customers come and go. The staff treated us with respect, and immediately reacted to the situation.

Super nice staff