Hyatt Regency Indian Wells Resort & Spa

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This is a great hotel with an excellent amount of pools in an exciting golfing area. Super helpful personel in the hotel. It is not our first visit nor our last :-)

Nice property. Good sized rooms with a very uncomfortable pull out sofabed. The bed was really uncomfortable. It felt like the springs were covered with about one inch of padding. My two children (ages 7 and 5) slept on it and my 7 year old complained until we put a blanket under her. This was the one main drawback about the room. Otherwise above average in every way and generally in line with the price point. Good pool area with a water slide for the kids that was open often - but not always - during our stay. Good poolside cocktail and food service kept us satisfied and liquidified all day.

Hotel room was very spacious and clean. We enjoyed the pool area on our first day - a couple of things you might like to know - there is only one life guard on duty at the slide, you may bring swimming floats etc, pool side service is slow if you're tucked away near the back pool, arrive early to secure lounge chairs (I think we got the last two at about 10am). We took the kids back to the pool the next day before checking out and fished out at least 3 plastic cups from the bottom of the pool, a little disappointing but these things happen! If travelling with kids, you should know PBS and children's cartoons are sold as daily packages and not included as part of the in-room entertainment, again not a big deal but would be good to know ahead of time. The kids club was very good, our boys enjoyed their time in there while we had dinner. The service at Agave Sunset was unfortunately very disappointing.

UNLESS YOU WANT TO BE BILLED 3 TIMES THE RESERVATION AMOUNT, THEN GO TO THIS HOTEL. I AM NOW IN THE PROCESS OF CONTACTING MY CREDIT CARD COMPANY FOR REIMBURSEMENT AND HOTELS.COM.