Nice new hotel, decent location, not long work to drink and eat
Front desk really need to improve, zero service at all
Hotel is new and quiet, I came 9am as I was with a overnight flight, ask nicely if I could check in early but got told they were fully booked the day before therefor I could not check in early, this is 100% sure a lie, it not even 40% full, its very low season in Pattaya,
Went out to get some food and came back at 11,30 still no room ready, when we hit 2pm where check in normal start, we sit 15-20 people all got the same lie, but magic 2pm all rooms were ready at once
Why not just be honest and tell your guest you dont want them to check in before 2pm, why lie to your guest? it really make a very bad first impression, and again almost no people in the hotel as it low season and still they say is full??
If front desk not improve I will not recommend this hotel, its sad as this could be a very good hotel, but as a guest I dont like to be lied too