When we got to the hotel, they told us they had moved and try to put us in different hotel owned by owners relative. The original hotel booked didnt have any beds anymore, hotel was no longer there. Unfortunately hotel they showed us wasn’t to our liking. We were already annoyed that the hotel we booked wasn’t there but this next hotel had bed sheets which were torn and had massive holes in it. We had to find another hotel last minute and move there.
The owners who we were in contact on the phone was friendly on the call and was checking we were ok but we we weren’t.
Please could we get our refund back? What must hace been a good family holiday was ruined from the start….