Absolutely avoid this hotel! If I could give it negative stars, I would. It ruined our holiday and our impression of the entire area—we couldn't leave soon enough. We booked for a special occasion, which the hotel knew about, yet we were given the worst room in the resort (the ones talked about in the reviews). Our room reeked of mold and faced a busy road, making it incredibly noisy.
The patio door opened directly onto a path/roadway, which is unsafe for families with children. When we brought this up to the staff, they rudely dismissed our concerns, saying the traffic calms in the evening. To top it off, we weren't given enough towels for amount of people in our booking, and the bathroom had no fan, leaving everything damp and uncomfortable. The beds in the adjoining room were damp after someone took a shower. So with no fan/extractor and no way to leave the windows open because of deafening road noise literally right outside the window, you can do nothing in this room. Not even sleep or breath comfortably.
All the staff we encountered were rude and dismissive. The pools were cold and poorly maintained. The kids' pool was a disgrace—full of leaves and trash, and clearly not cleaned in ages.
This place feels like a total money grab. It was the most expensive place I stayed in Australia, and by far the most disgusting. I feel completely ripped off and would never return.