6/10 Good
Jan 27, 2025
The management lets the place down a little
I stayed in Suite 504 over the past weekend, and I wanted to give an honest review which will hopefully make the stay better for everyone in future.
First, the good points:
Location is really good. Easy access to the old town, just a short walk away.
The room that I had (I booked a suite) was large. I had a seperate living space with sofa, large TV and table with 2 chairs. The bedroom was also large.
The bed was comfortable
The place was very clean.
The staff were all very friendly and tried their hardest.
The bad points:
The room that we booked had a pod coffee machine. You’d think that would be great, but in reality the policies implemented meant that there were only 2 coffee pods for the entire stay. When I asked why they hadn’t been replenished, I was told that it was hotel policy not to replenish the coffee pods, or any of the tea and coffee. You only got them at check in. I hope that management understands that I don’t get a discount for additional nights so I should expect the same service every day. Please, whoever made this policy up, you may have reduced your outgoings very slightly, but in doing so you are ruining the reputation of your hotel, reducing your review rating, and ultimately costing the hotel a lot of money.
Additionally, the bathroom whilst functional, looked like it had been fitted by an amateur. The shower handle was fitted upside down, and the tap on the sink was loose. The shower curtain just got in the way and clung whilst attempting to shower.
David
David, 3-night trip
Verified Hotels.com guest review
