2/10 Poor
Jan 21, 2025
Evening ruined
We turned up around 530pm as we walked into the two rooms the fire alarm starting going off so we left our bags and carried our 2 babies and 6 year old away from the rooms. The staff didn’t know which way to send us and there was a lot of confusion. Eventually we found our way to lobby where everyone else in the hotel was stood while the fire alarm is still going off. No staff members where around to explain what’s going on or tell us where to stand, it was freezing cold as well. People were shouting and swearing. After a long 15 minutes staff member showed up and started talking to people while one woman was drunk and swearing and being aggressively rude and shouting. After a while we had to tell staff they need to deal with her and in the end we had to call the police as nobody else was. After an hour of standing around with no real guidance we finally where allowed back to the rooms but were trying to avoid the drunk lady. The rooms were not cleaned, pubes all over the bathroom (we told staff and they didn’t make effort to clean it or offer any type of compensation due to the fact we had to end up cleaning bother bathrooms before bathing our children)
We ordered room service and were given a plant based burger instead of the meat one, food was cold and overpriced for what it was. Overall we were happy to leave in the morning and get away.
Staff need training on fire alarm procedures, dealing with drunk/angry guests who are scaring young children and better cleaners
Verified traveler
1-night family trip
Verified Hotels.com guest review
