Crown Regency Resort & Convention Center - Boracay

CHECK-IN-Poor communication/inefficient/slow.When1of7 reservations not immediately found in the system,I was flustered when asked about vouchers.I had communication with R Guerra Central Reservation,no mention of vouchers.TOWELS-CHARGE FOR STEALING-P2000!Old thin dirtiesh white towels, not worth stealing much less ransom money!They treat guests like […] children, suspect thieves!ACCORDING TO MGR:WILL ONLY REPLACE (2)TOWELS PROVIDED,WILL NOT ADD TOWELS.Guests must wait for replacement towels.SERVICE-PATHETIC-replacement towels came 20-30 minutes later maddeningly blood curling!INADEQUATE A/C-units in 7 rooms not blew cool air to be comfortable.NO WI-FI IN ROOMS.REVERSE DISCRIMINATION: Person cooking omelets saw people waiting.It happened I was the only Filipino in line& was my turn.When 4 Koreans out of line cut in front of me, got theirs cooked, and another 2 so,then I spoke out: ‘It was my turn and why she was cooking for people who were out of line!’CHECK–OUT 1 ½ HOURS ADD INSULT TO INJURY-staff INVENTORIED EACH 7 ROOMS.A missing 1tsp & 1 cup which evidently picked up by housekeeping and never returned to the room caused delay checking us out. But, staff’s incompetence blamed on us? INFURIATING!Foreigners did not wait long but,we were suspect thieves!VOUCHER-Shouldn’t staff arrange to obtain voucher from Hotels.com than harass guests? I had to allow contents of my e-mail to front desk to find & print what they were looking for.Unbelievable! Læs mere

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CHECK-IN-Poor communication/inefficient/slow.When1of7 reservations not immediately found in the system,I was flustered when asked about vouchers.I had communication with R Guerra Central Reservation,no mention of vouchers.TOWELS-CHARGE FOR STEALING-P2000!Old thin dirtiesh white towels, not worth stealing much less ransom money!They treat guests like […] children, suspect thieves!ACCORDING TO MGR:WILL ONLY REPLACE (2)TOWELS PROVIDED,WILL NOT ADD TOWELS.Guests must wait for replacement towels.SERVICE-PATHETIC-replacement towels came 20-30 minutes later maddeningly blood curling!INADEQUATE A/C-units in 7 rooms not blew cool air to be comfortable.NO WI-FI IN ROOMS.REVERSE DISCRIMINATION: Person cooking omelets saw people waiting.It happened I was the only Filipino in line& was my turn.When 4 Koreans out of line cut in front of me, got theirs cooked, and another 2 so,then I spoke out: ‘It was my turn and why she was cooking for people who were out of line!’CHECK–OUT 1 ½ HOURS ADD INSULT TO INJURY-staff INVENTORIED EACH 7 ROOMS.A missing 1tsp & 1 cup which evidently picked up by housekeeping and never returned to the room caused delay checking us out. But, staff’s incompetence blamed on us? INFURIATING!Foreigners did not wait long but,we were suspect thieves!VOUCHER-Shouldn’t staff arrange to obtain voucher from Hotels.com than harass guests? I had to allow contents of my e-mail to front desk to find & print what they were looking for.Unbelievable! Læs mere

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CHECK-IN-Poor communication/inefficient/slow.When1of7 reservations not immediately found in the system,I was flustered when asked about vouchers.I had communication with R Guerra Central Reservation,no mention of vouchers.TOWELS-CHARGE FOR STEALING-P2000!Old thin dirtiesh white towels, not worth stealing much less ransom money!They treat guests like […] children, suspect thieves!ACCORDING TO MGR:WILL ONLY REPLACE (2)TOWELS PROVIDED,WILL NOT ADD TOWELS.Guests must wait for replacement towels.SERVICE-PATHETIC-replacement towels came 20-30 minutes later maddeningly blood curling!INADEQUATE A/C-units in 7 rooms not blew cool air to be comfortable.NO WI-FI IN ROOMS.REVERSE DISCRIMINATION: Person cooking omelets saw people waiting.It happened I was the only Filipino in line& was my turn.When 4 Koreans out of line cut in front of me, got theirs cooked, and another 2 so,then I spoke out: ‘It was my turn and why she was cooking for people who were out of line!’CHECK–OUT 1 ½ HOURS ADD INSULT TO INJURY-staff INVENTORIED EACH 7 ROOMS.A missing 1tsp & 1 cup which evidently picked up by housekeeping and never returned to the room caused delay checking us out. But, staff’s incompetence blamed on us? INFURIATING!Foreigners did not wait long but,we were suspect thieves!VOUCHER-Shouldn’t staff arrange to obtain voucher from Hotels.com than harass guests? I had to allow contents of my e-mail to front desk to find & print what they were looking for.Unbelievable! Læs mere

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THE HOTEL MANAGEMENT REFUSED TO PROVIDE ADDITIONAL TOWELS IN THE ROOM. EVEN THOUGH THEY KNEW AND WERE TOLD THERE ARE FOUR PEOPLE IN EACH ROOM. ACCORDING TO MANAGER THEY ONLY REPLACE TOWELS NOT ADD TOWELS WHICH WAS VERY VERY SURPRISING TO SAY THE LEAST AND REAL BAD POLICY. HOW CAN THIS PARTICULAR HOTEL RESORT NOT PROVIDE ENOUGH TOWELS FOR GUESTS? TOWELS […] ARE SUPPOSED TO BE STAPLE PROVISION FOR GUESTS ESPECIALLY AT IN BORACAY.. NEEDLESS TO SAY WE WERE VERY UNHAPPY GUESTS. TREATED LIKE THIEVES, CANNOT TAKE OUR SHOWER RIGHT AWAY BECAUSE WE HAD TO WAIT FOR HOUSEKEEPING WHO WILL NOT BRING THE REPLACEMENT TOWELS THE FIRST TIME THEY COME TO PICK UP THE WET TOWELS.. THEIR POLICY WAS PICK UP THE WET TOWELS GO DOWN TO (HOTEL'S ) LAUNDRY BASEMENT AREA DELIVER THE WET TOWELS, THEN GO UP THE SECOND TIME TO THE GUEST'S ROOM WITH THE TWO REPLACEMENT TOWELS.. ISN'T THAT MADDENINGLY ABSURD? WE NEVER IN OUR ENTIRE EXPERIENCE IN STAYING AT HOTELS ANYWHERE IN UNITED STATES, OTHER COUNTRIES AND CITIES IN PHILIPPINES TO HAVE TO GO THROUGH THIS.. AND WE WERE TOLD IT'S THEIR POLICY??? WHAT ORDEAL. WE CANNOT GET ADDITIONAL TOWELS ENOUGH FOR FOUR PEOPLE UPON KNOWING THERE ARE 4 PEOPLE IN EACH ROOM WE RESERVED 7 ROOOMS!!! IT WAS UNBELIEVABLE EXPERIENCE. Læs mere

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Stayed 1 night at this hotel after i left it late to book an additional night at previous hotel. Was good to stay in a different area of Boracay. Unfortunately the main things that let this hotel down was its unreliable internet connection & speed(compared to previous hotel). Also, checkin time was 2pm and there was a lobby full of people awaiting to […] check in. Most places ive stayed before have rooms ready before and are more than willing to accomodate(excuse thepun). Although it wasnt much of a wait, i grabbed lunch in the meantime, however i still wasnt ableto checkin till about 230pm. Its wave rider machine was not working(blamed power but welcome to the Phillipines) but wave pool was working. Overall ok for a short stay or conference. Læs mere

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good place to stay if you have a family, and not all of you want the "noise" of the beach party all night. we had fun in wave pool, except that the surfing students posed real dangers to swimmers like us. shooing us non-surfers was irritating, especially when only the supposed "instructors" were surfing to show off/entice students. suggest you limit […] surfing class to times when swimmers are not allowed in pool, or vice versa. Læs mere

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Having to wait for our room until 2 pm when we arrived on the island @ 10 am was extremely disappointing. We had specified to the staff we would be arriving early and to accommodate us. We knew the hotel could, but chose not too. Wasn't until meeting one of the hotel head room service staff that we got some kindly attention and were allowed to check […] in 25 mins early (@ 1:35 pm) into our room. Otherwise, the stay was EXCELLENT!!! Læs mere

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very nice staff, fantastic swiming pool and relaxing outdoor area, nice bathroom finish, very close to the beach and few minutes away from d'mall (10-15min walk or 3-4min tricycle 60 peso each way which is £1). the breakfast in all the hotels we stayed at in boracay were more or less the same thing and same quality from the 2.5 star to 5 star hotels […] we stayed in. and lastly the staff... extremely kind and had the pleasure of meeting the manager whom was fantastic, kind and extremely polite and helpfull. overall i will recommend this hotel to any type of person. Læs mere

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We stay for 2 nights and our air conditioner was not working so we asked the staff to fix it. 2 hours later, after we had informed the front desk about our situation a staff comes along and plays around with the remote for a couple minutes and says that he would be back with someone who would fix the air conditioner. We had to wait another one and a […] half hour and came back with a technition and says he needs 30 minutes to fix the air conditioner and told us to stay in our rooms. We waited for 3 hours with no response at all especially after dinner. We decided to go up to the front desk to get some answers. They decided to move us to a different room. Apprently a better room that we were originally staying at. The room we moved to was filled with strong paint scent and was obviously not near completion and a view of the construction. We were furious so asked to speak to the maneger of the hotel within 5 minutes because i was tried of WAITING. 5 minutes later i get a call from a women, (NOT MANAGER) and told her this is honestly the worst hotel i had been too. All she could say to me is Im sorry but we didnt have any other rooms available. Not only this hotel ruined my day but my mini holiday to Boracay. You can definetly find a better hotel for better service, cheaper price and a better location. Im never ever coming to this hotel AGAIN. Must NOT recommend to anyone. I have attached photos of the original room and the room the they had moved us into. Læs mere

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It is a great hotel but the major issue that i did not like is the distance from station two beach.. In boracay, i would suggest to go with hotel on the beach

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I thought the staff at the counter/reception area when I was checking in could have been more pleasing. I was just standing there for about a few seconds and the lady was just there sitting in front of the computer and whether she was really busy or not, I thought a simple greeting was in order. Instead, she continued with whatever she was doing at […] that time, totally ignoring me- another staff helped me, though, who was also there at that time. Læs mere

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The hotel is a 5 - 10 min walk from everything you'd like to do on Boracay. There is really nothing for adults to do - even the restaurant and lobby bar are unattractive. The rooms are pretty ok if you don't mind the noise - there is no soundproofing whatsoever.

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We stayed at Crown Regency for 4 nights. Upon check in, I was allocated a room which was facing a construction site, and the room itself was still under construction. The bathroom had no shower panels, the wires for the lights were bare as they were not connected yet, the wardrobe had no door, the room had no table, and it was still being painted. I […] was massively upset and spoke to the manager on duty, who did not do much to appease me. We were allocated another room with an equally bad view of other rooms. During our stay, we experienced breakdowns in the heater and wifi. Our bedsheets were not changed during our 4 night stay either, and the buffet breakfast being served was awful. I had a terrifying experience staying here during my first visit to Boracay. Læs mere

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Staff could be friendlier and they only except cash which would be nice to know before u get there to check in

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Very nice and comfortable

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The staff were really helpful. The room was really nice and the house keeping services were spot on. They went the extra mile with folding my clothes for example without being asked. However, when we visited they were still in the process of extra building work behind the hotel which is ugly and noisy at times. It mean't we couldn't use their pool […] either which was annoying. Also, the breakfast was so so, but they did accomodate additional breakfast requests outside of menu which was good. Læs mere

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위치는 다른리조트에 뒤질지몰라도 걸어서 5분정도면 디몰에 갈수있었구요 지은지얼마안된곳이라 그런지 룸컨디션이 참좋은편이었어요 만족할수준입니다 시트나 화장실이 정말중요한데 시트도 하얗게 빳빳하고 욕실도 샤워부스 따로 욕조따로 있고 간단한 과일이나 설겆이를할수있는 싱크대도 따로 있어 좋았어요 룸 베란다에서 바로 풀이 내다보이고 좋았어요 다음에도 이용하고싶어요

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좋아요~~~

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조식이 너무 형편없었을뿐더러 음식이 없어 먹을수조차 없었다 그리고 방은 전화로 부르기전까지 청소를 하주지 않았으며 수건을 더 요청하나 돈을 내라하더라 또한 새로지은 호텔임애도 불과하고 욕실은 낡고 녹슬고 고장이 많았으며 방키도 단 하나뿐이 제공을 안해 불편함을 격었다

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雖說開業不久,但房內設施開始欠保養較舊了,但房間整潔舒適,衝浪池一流,離white beach較遠,要坐tricycle去

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一開始感覺相當不錯，可是一要退房時，飯店說不見一條毛巾， 我們出國根本不會使用飯店毛巾，飯店卻一直說不見，讓人實在很生氣，也不快點做處理，當時要做9:00的飛機，時間都快來不及了飯店還是慢慢來，我們當時也可以把行李打開讓他們檢查啊?爾且他ㄇ去整理房間時，我們還發現我們不見了一包泡麵和幾包咖啡，我們也有跟飯店說，他們也都沒回應，態度惡劣。下次不會再去住啦。

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Hyvä hotelli, jossa suurin osa asiakaskunnasta aasialaisia. Hotellia remontoidaan parhaillaan ja remontoidut huoneet ovat ainakin melko tilavia ja siistejä. Altaalla ei ole juurikaan aurinkotuoleja ja aamupala ei ollut vakuuttava. Henkilökunta on miellyttävää ja sijanti hyvä. Rannalle on n. 600 m matka. Hotellissa ei ole omaa ravintolaa ja se on suurikokoinen […] (arviolta n. 200 huonetta). Voi suositella hintaansa nähden. Læs mere

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Hotel usine à touristes asiatiques. Chambres loin d etre nickel, serviettes sales. La reception nous a donné une mauvaise chambre à notre arrivée. On a rechangé à 2h du matin de chambre puis le lendemain rechangement car le jacuzzi ne marchait pas. Dans notre 3eme chambre le jacuzzi ne marchait tjs pas...Dons on a laissé tombbé.... A 210€ la nuit, cet […] hotel est une arnaque. J'ai demandé un fer à repasser le 31 decembre à 18h, à 2 reprises, et je l'attends toujours... L'impression qu'il n'y a pas de manager dans l hotel... jamais vu ça.... Læs mere

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객실에서 약간의 먼지냄새가 났지만 객실 자체는 깨끗했구요. 테라스 테이블이 나무재질이어서 그랬는지, 개미가 아주 바쁘게 움직이고 있었다는 것이 처음엔 거슬리긴 했지만, 모두 덮어줄 수 있을정도로 마음에 드는 호텔이었습니다. 조식은 이용하지 않아 잘 모르겠구요. 해변까지는 5분이면 충분하구요. 주니어 스위트룸을 이용했는데, 깨끗하고 좋았어요. 지금 공사중이라 그런지 모르겠지만, 극 성수기임에도 아주 저렴한 가격에 이용했어요. 보라카이를 또 간다면 다시 한번 이용할 생각 있습니다.

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全体的には綺麗で良いホテルでしたが、チェックアウトの際に突然リネンをチェックするからロビーで待っていろ、と云われ何だろうといぶかっていたら、”シーツとバスマットにカビが生えている。これはあんた達が汚したものだから弁償しろ！”と云ってきた。 当然、身に覚えが無いので断ると”ではこれは従業員の責任になるので、この部屋の担当者Estarが支払う”と宣言。 その金額何と12,000ペソ！（約二万四千円）。一泊の宿泊費より高い金額を請求してきたのには驚いた。 結局、従業員が泣き出したので支払うことにしたが、今本社にクレームレターを書いているところであります。 どうも日本人と見て因縁を付けてきたと思われます。非常に気分の悪い思い出となりました。

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فندق محافظ ويصلح للعوائل فقط

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酒店很不错，服务也很到位。但是就是因为是热带的地区，房间里有虫子。 总体来说性价比很不错！

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L Hotel en lui même est bien sauf qu il y a un gros problème d' isolation ! Il est extrement bruyant !!!!!!!!! De notre chambre nous entendons TOUT les passants le personnel TOUT sans vous parler des travaux !!!! Des 7h du matin une horreur ! Et cerise sur le gateau on nous a facturer une serviette de bain parce que nous l avions sali !!! Soit 15 euros […] hallucinant !!!! Pas de piscines !!! Le Buffet est médiocre mais l personnel est très sympa ! Læs mere

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