W New York - Downtown - New York

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First, let me unequivocally state that I have stayed here several times and LOVE this hotel. That said, this was truly a strange experience - upon check in, I was to receive a non-smoking room, "executive level" room. I was told that my room was non-smoking but it clearly was not. When I spoke to the front desk, I was told that it was and that all "executive […] level" rooms were non--smoking. Later that evening, a different person at the front desk told me that I was not in an executive level room. They also told me that my room was in fact a smoking room (the distinct smell of smoke and the ash tray in the room prompted my inquiry). When I told the front desk person that I had been lied to about the room, another person working at the front desk jumped in and accused me of being hostile. Ultimately, they gave me a non-smoking room (after I was told there were not available for that evening). I was truly stunned by this treatment, especially after having such a positive experience in the past (and frankly, aside from this, a great experience this time as well). This is a great hotel in a terrific area of Manhattan - this incidence will not prevent me from returning unless it happens again. Læs mere

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We checked in and the receptionist upgraded us. The staff were exceptional with their recommendations, and the room was comfortable.

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Small noisy room. Close to everything. Small robes. Expensive for 1 nights stay...EHHH

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I could only recommend this hotel to people who understand that the Ground Zero work continues and the noise level from that is pretty bad...my door shook all night....Also when the hotel has a party it makes for a loud evening for everyone

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It was a privilege to stay at the W Downtown recently. It must be the only place in the world where it is wonderful to overlook a noisy building site! To wake up in the morning and look out over the Ground Zero Memorial and the growing towers is truly spectacular, and really quite moving. Construction continues through the night, so be prepared. Ear […] plugs are a great idea but, if you are anything like me, you will embrace these sights and sounds as the welcome rebirth and growing pains of this marvelous place. I have nothing to complain about with respect to the W. They even gave me a very late check out so that I could meet friends for lunch and shower before leaving for JFK. My only request would be that they provide free internet access in the business for hotel guests . Having to pay is just inconvenient, and $5.99 for 15 minutes just feels wrong in the context of the whole package. I would love definitely try to book here again on my next trip. One last comment; the beds are awesome! Unbelievably comfortable! Læs mere

They know how to take good care of you!

We ordered room service late at night. I ordered a chicken panini and my friend ordered a chicken cesar salad. We expected quality food being that we were staying at a quality hotel, but that was not the case. The food was terrible. Please be mindful of food service because it is not pleasing. The room was comfortable, but again I expected a little […] more from such a well known chain of hotels. Læs mere

This is a great hotel, very hip and polished...great for young people who want to be seen...Super Duper Wild DJ on Saturday night. Truly comfortable bed...so grateful for that! No serious objections but must state that it is very difficult to view oneself in the full length mirror, one wonders who designed such an inaccessible place for it. It also […] should be noted that right now the neighborhood is in transition so if one is familiar with the lay out of lower Manhattan prior to 9/11 it can be a little daunting...also there are many more tourists in the area at this time than there used to be. Læs mere

Upon my arrival I found bowls for each of my 3 cats, litter boxes and a basket full of toys, treats and catnip. Super friendly housekeeping any time you ask for it. Near many subways and World Trade Center. See it all from the 5th floor bar. Would definitely return.

Horrible room condition. Horrible carpet. Horrible towels. I'll never use hotels.com again.

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Stayed for business, clean rooms, great views, has everything you need, Staff are very nice, the lobby is cool It was convenient for work, but if you are wanting to be close to shops / bars etc then it is a bit far from west village / midtown Of all the W hotels it's not the most happening - in comparison to other hotels M

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The hotel is cheaper because its directly across the WTC site. The staff was OUTSTANDING. Got many free upgrades because I was in town to get married. Convenient to the NYC courthouse and away from the sheer chaos of Times Square. A 20 minute subway ride and you're anywhere you need to be. This place will be very expensive once the Freedom tower is […] finished. Læs mere

Everything was quite satisfing except very strong air conditioning and very low pressure of shower.

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A very swanky spot, for sure, but down in the gulag of the financial district. Sure, almost everything is a short subway ride away, and Battery Park is 5 minutes outside your door, but there isn't much There there. The hotel overlooks Ground Zero and the site of all the construction is rather spectacular. The rooms are modern chic; we had a corner […] Ultra Hooha room (or something like that....they have silly names for all their rooms) so it was rather spacious for NYC. Læs mere

Hotel and service is great! Watch out for the garage. The hotel claims that the over night charge is 35$. If you pick your car up 1 minute after 24 hours has passed, you get a special hotel rate which is minimum 25$ extra. The extra 30 min if you drive in as a regular customer is 7,60$. Not very smart of W to have such rules for its customers.

We thoroughly enjoyed our stay at the W Downtown. The staff was friendly and helpful, our room was inviting and comfortable, and the lounge area was gorgeous and trendy- we stopped there both nights of our stay. We also utilized the MDX service, which we would recommend as well.

Nice design everywhere Bar, elevators, restrooms, room.... Close to subway (red line) Very nice stuff Would stay again Great DJ on Friday evening Early bar stop on Saturday (!!!): 12am: shame Better with NO KIDS

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The W is a chain that promises much but seems to fall a bit short. They did not have the KIng room I had reserved, instead I was given two doubles or the option of taking a "lesser" room. Since I had already paid for the superior, I went for the 2 beds. The room I had was larger than any other W room I've stayed in, but it was very noisy due to construction […] across the street. The construction goes on all day and all night and probably will for some time to come. I can block out the sound of garbage trucks, but jackhammering is another matter. The hotel is in an interesting location, a block from the 9/11 memorial and only a few blocks away from Wall St, but taxis were notoriously difficult to get. The decor is W chic. Access to the lobby/reception is via elevator to the 5th floor. Gym was OK for a downtown location, but not the spa type spread that you get at some other W locations. But you're so close to the Hudson that it's better run along the river than on a treadmill. Coffee is available in the morning on the reception level, but there are no coffee makers in the rooms. A Starbucks is in the lobby of the Mariott on the next block. Læs mere

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I love staying at any W, but this one far exceeded my expectations. staff was very helpful and friendly. the hotel lobby is so beautiful as well! there is complimentary coffee in the morning and punch in the evening. very hip and trendy place to stay.

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I've stayed at many W hotels in the past and the downtown location was GROSS ! The service was below par the room was dirty the walls had scuff marks all over it and their was hair all over the room. Worst place ever !

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The staff was very nice and upgraded my room without me even requesting. The room was cozy (I was in the cozy corner room) but when I opened my window, I was in direct view of the neighbors and that was a bit uncomfortable. Especially since the shades are solid; not blinds. Lots of construction surrounding the hotel but it's at a great location. The […] price is not worth the room. I've stayed at other W Hotels and this one seems like you are paying for the name, not the room. Other than the price, I had no problems. btw, the room is not dark and the lighting in the bathroom is bright. You have to insert your room key in a white box right next to the door in order to activate the additional lighting. I think they do this to save on the electric bill. Taking your key out the box darkens the room! You never forget to take your key and you save on energy! brilliant! Anyway, I think they should knock off $100 from the room prices b/c that's what they're worth. Læs mere

Cool, modern design, however room maintenance was not up to W standards and the glass bathroom wall has got to go!! Our room had many black marks and paint scuffs on the walls (very apparent in a minimalist, all-white room) and the accent pillows had stains on them. Not what I would expect from a new hotel. Also there is a glass wall between the bathroom […] and bedroom compromising privacy. Most of the glass is frosted, however some of it is not and the bathroom occupants are partially visible, especially in the shower. Also, no spa and the Acura shuttle they promote heavily is reservation-only and seldom available. Læs mere

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We were 2 adults and 2 kids and hotels.hom and the W hotel book one sigle room for all of us. The manager found a room with two beds for us. thanks. The hotel is noisy. The WTC works do not stop at night. Make sure your room is in the opposite side. The hotel is ok but not super. We expected more.

New hotel. Not beat like the Union Square W.

very uncomfortable hotel. The rooms are very small.

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