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""Anmeldt af en Hotels.com-gæst d. 24. aug 2011
Std US hotel. Stort værelse. Stille trods tæt på lufthavn, og et godt tilbud. Morgenmaden var dog noget slinger. Kun trådløst internet i foyer, ellers kabelnet gratis
"Absolut kvalitet"Anmeldt af B Brix fra "Aalborg" den 10. aug 2009
Personalet meget hjælpsomme og servicen er i top. Meget rene værelser. Godt internet og super morgenmad.
Placering.
Westin Book Cadillac Detroit ligger i hjertet af Detroit og er tæt på Campus Martius Park, Joe Louis Arena og Fox Theater Building. I nærheden er også GM Renaissance Center og Ford Field.
Hotelfaciliteter.
Westin Book Cadillac Detroit har spabad med fuld service, et motionscenter og en indendørs pool. Gratis trådløs internetadgang er tilgængelig i fællesområder. Dette hotel med 4 stjerner har forretningsfaciliteter, der omfatter mindre mødelokaler og et forretningscenter. Dette hotel har 6 restauranter samt en bar/lounge. Ekstra faciliteter inkluderer et spabad, en børneklub og spafaciliteter. Dette er et røgfrit hotel. Dette hotel gennemgik en totalrenovering i 2008.
Gæsteværelser.
De 453 værelser med aircondition på Westin Book Cadillac Detroit har cd-afspiller og minibar. Sengene har topmadrasser og premium-sengetøj. Mod et tillægsgebyr kan gæsterne bruge den trådløse og kablede højhastighedsforbindelse til internettet på værelset. 42" fladskærms-tv med premium-digitalkanaler, konsol til computerspil og betalingsfilm. Alle værelserne har skrivebord, gratis hverdagsaviser og højttalertelefon med telefonsvarer. Badeværelserne har kombination af bruser/badekar, badekåbe, hårtørrer og gratis toiletartikler.
Yderligere faciliteter omfatter pengeskab og kaffe-/temaskine. Herudover inkluderer faciliteter, der er til rådighed på anmodning, aftæpning, massage på værelset og allergivenligt sengetøj. Rengøring tilbydes dagligt. Alle gæsteværelser på Westin Book Cadillac Detroit er ikke-rygerværelser.
Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af hotelpolitikken.
Offentlig udstedt billed-id og kreditkort eller kontant depositum afkræves ved indtjekning til dækning af påløbende udgifter.
Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra tillægsgebyrer. Særlige ønsker kan ikke garanteres.
**Faciliteterne forefindes muligvis kun i nogle værelser eller enheder. For nogle faciliteter kan der forekomme ekstra gebyrer.
Spa 19 har massage-/behandlingsrum og rum til behandling af par. Tjenester omfatter massage, ansigtsbehandlinger, kropsbehandlinger og manicure og pedicure.
Et grønt/bæredygtigt hotel - Førstepartscertificering
Dette hotel har udført en selvevaluering, også kendt som en førstepartscertificering, af dets bæredygtige turistpraksis gennem Green Lodging Michigan og bevæger sig derfor mod en forståelse af påvirkningen inden for et eller flere af følgende områder: miljø, samfund, kulturarv, den lokale økonomi. Hotellets påstande er endnu ikke blevet godkendt af et uafhængigt anden- eller tredjepartscertificeringsprogram.
The Motor Bar – denne pub serverer frokost og middag og har en bar.
Boulevard Room – denne restaurant serverer morgenmad og frokost.
Roast – denne gourmetrestaurant serverer kun middag.
24 Grille – denne restaurant serverer frokost og middag og har en bar.
WBC Gourmet Grab and Go – dette cafeteria serverer morgenmad og frokost.
Der er roomservice døgnet rundt.
En indendørs pool og et spabad findes på stedet. Andre fritidsfaciliteter omfatter et motionscenter og et fitnesscenter eller -rum.
De rekreative aktiviteter, der er vist nedenfor, findes på stedet eller i nærheden. Gebyrer kan forekomme.
Følgende tillægsgebyrer og deposita bliver opkrævet af hotellet, når servicen bruges eller ved ind- eller udtjekning.
Ovenstående liste er ikke udtømmende. Gebyrer og deposita inkluderer muligvis ikke skat og kan ændres uden varsel.
Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af hotelpolitikken.
Offentlig udstedt billed-id og kreditkort eller kontant depositum afkræves ved indtjekning til dækning af påløbende udgifter.
Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra tillægsgebyrer. Særlige ønsker kan ikke garanteres.
Denne gæst havde ingen kommentarer.
Denne gæst havde ingen kommentarer.
Room was stuffy and upset allergies, no vent in the bathroom elevators we closed for maintenance.
"Westin Book Cadillac...Outstanding!"
First stay at this historic hotel, and it was well worth it. Have stayed many times in downtown Detroit hotels but the Book Cadillac tops them all. Fast, friendly and easy check in. The room was fantastic. We ate at the 24Grille located in the hotel and the service and meal were top notch. Access to the people mover was a one minute walk away. We will […] be back soon! Læs mere
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"Westin Book Cadillac Detroit"
The hotel and room smelled so good. It did not have that stuffy hotel type smell if you get my drift. It was like staying at home as the room felt like a house not a hotel. From the carpeting to the sheets to the bathroom. Everything was nice and actually felt clean. We will definitely be back and will try the Michael Symon restaurant that is right […] inside. How cool is that? Læs mere
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"Great stay for the Car Show"
The restaurant "Roast" was excellent! Valet parking was a bit disorganized.
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"Enjoyed my stay"
Stayed on New Years Eve 2011. The room was great--lots of space, but as other reviews noted the walls are paper-thin. (Wasn't a problem with my neighbors, but it was very noticeable) I was skeptical about the bed's claims but it was fantastic. Shower/bath area was great too. Pool and workout area are as nice as most hotels of this caliber. Staff was […] no problem at all to work with. My only complaint was $11.00 for a mixed drink on New Year's Eve at the "24" grille. If I had known that I would have gone out somewhere else for the evening celebrations. I understand there's always going to be some price gouging on tourists, but in my mind $11.00 is beyond excessive. Læs mere
"The Westin Book Cadillac Detroit- worth the trip!"
Loved this hotel and would recommend it to anyone visiting Detroit. Newly renovated, modern yet cozy rooms; great on site restaurant "Roast"; reasonably priced valet parking; great value for the price! I would describe myself as "hard to please" when it comes to hotels, and this one met my standards in every way.
"A very nice hotel"
This was my first time staying at this hotel. It's very pretty inside and the room was very cozy. The bed was comfortable and we had no issues. The pool/jacuzzi area easy to find and enjoyable. I will definently stay here again.
"Westin Cadillac Detroit"
The hotel, which was built back in the early 1900s underwent a restoration a few years back but it's a stunning hotel. The hotel reception, which is actually on the 2nd floor, share the space with the lobby bar - which is in a gorgeous room - the old art deco is mixed with new elements. The staff was so friendly and helpful. The rooms were the standard […] "heavenly" collection - which is one of the reasons I chose to stay at the Westin. The only negative about the hotel, is the area. It's not pretty! If you are off to a hockey game, then it is ideal as the Joe Louis arena is only a few blocks away. However I would definitely stay here again. Læs mere
"Book Cadillac- beauitful but miss on little things"
My Wife and I stayed on a Saturday for our anniversary. The room was very clean and nice but lacked some very basic ammenities: no luggage stands for our luggage, (which we don't put on the floor in any hotel), no closet to hang a hanging bag at all, and no brochure highlighting the restaurants at the hotel with price points or hours of operation. I […] had hoped to have breakfast at the hotel but chose to eat elsewhere. We are somewhat dissapointed with hotel but I am hopeful these slight blemishes will be corrected by the hotel so that your stay will be free of defects in ammenities and service. Living in Southeast Michigan, It is great to see a historic Detroit hotel return to serve future generations of customers and regain some early 20th century elegance. Læs mere
Thank you for your stay and your time in proving a review. We are pleased that you enjoyed many aspects of your stay. With regards to your difficulties with the closet, we think there may be some misunderstanding. All rooms have closets and in each closet you will find a luggage rack. We believe what may have happened is that you mistook the closet door for a locked passage door. The design of the door handles is such that they do not turn, but rather allow for the door to be pulled open. It is possible that one could, after attempting to turn the handle, consider the door locked. We hope to have you as a guest again
1 svar fra Westin Book Cadillac Detroit"Beautiful Room newly remodeled"
Very spacious room. Everything was very new and nice. The service at the front desk was a little bit off but not a deal breaker. The room service cost a fortune and the room was rather pricey. Overall I do feel like we got what we paid for. A great room in a location close to the event we were attending for the night.
"Westin Book Cadillac Detroit -Great hotell"
The hotel was very beautiful, the staff was very friendly, and the room was great. The hotel is within walking distance of many downtown attractions. We went into one of the restaurants right before they were getting ready to close, and they made sure that we were taken care of. We will be staying at this hotel for our future visits to Detroit.
"within walking distance to venue I attended"
Although a little pricey it was worth it. Dirving form toronto canada to watch a venue at the Fox theater. We found the event then the hotel within minutes. Checked into the hotel, although finding it through the parking lot was a bit of a challenge but we meet very nice residents to the other half of the hotel and the guided us to the right direction. […] We checked in, admired our room while we got ready for the venue and then left. We came back to have a very nice sleep and even nicer inservice breakfest. Again really expensive meal but it was better then take out. Checkout was a breeze because we paid through credit card, I just called the front desk to tell them we were leaving and we left our swipe keys on the desk. We had a very nice time. Læs mere
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"Horrible Experience"
As a Starwood member I will NEVER spend money at this establishment. They need to learn that "customer service" isn't a phrase its an experience. My interaction with staff compelled me to write this review in hopes that no one else waste their money at this hotel.
We are sorry to hear that your stay was less than perfect. I would like to assure you that the service you received is in no way indicative of the high-level of service we consistently provide would welcome an opportunity to connect with you to learn more about your stay. Thank you for taking your valuable time to provide your feedback.
1 svar fra Westin Book Cadillac DetroitDenne gæst havde ingen kommentarer.
"Absolutely Lovely"
We stayed only overnight for our anniversary & I wish I could have stayed a week! The hotel is elegant and modern. The beds super comfy & the room spacious and beautiful. We enjoyed the hotel bar as well. We only had contact with the front desk, bartender and valet and all were great. Highly Recommended!!
"Great location for a hockey game"
Nice big rooms. Very clean. Cons: Coffee maker was unplugged. No condiments for coffee. No stir stick. Pool was freezing cold and the hot tub was too hot.
"Great centralized location"
This was our first time staying at the Westin. The hotel is very beautiful. We did go down for Tiger's opening day so every hotel in the city was booked and it was very busy. I don't know if this had anything to do with the little bit of an "attitude" that the front desk clerk had while checking us in.... We made our reservation for 4 people however […] the only room available was one king bed. The ammenities indicated roll away beds were available so did not think this would be a problem but when we arrived, we were told these were first come first served and they were all out so 2 out of 4 of us had to sleep on the floor..... Keep in mind that there is no comp. breakfast type of thing offered. Also use caution while valet parking your vehicle here. While waiting for our vehicle after checkout, I counted 3 other cars that had received damage and were filing incident reports with the hotel and I had only been standing there for a few minutes. If you are going down for a Tiger's/Lions game, this is a good hotel to choose from as you are within walking distance to the stadiums and Greektown. However, there are other nice hotels in the same area that are less expensive, offer some type of comp. breakfast, have better views and/or parking is included with the rate. . Læs mere
Thank you for taking the time to provide a review of your stay. We are pleased that, despite some service challenges you encountered, that you still are able to recommend us. Our team strives to make each guest feel welcomed and to have you leave feeling better than when you arrived. We apologize for falling short of that goal during your stay. I have passed on your comments to the company that operates the valet service, as well as hotel leadership. We hope that the next time you come to Detroit you will give us another opportunity to demonstrate the exceptional service we have become known for.
1 svar fra Westin Book Cadillac DetroitWaited in line to check in over ten minutes. There was no book in the room with restaurant information so you go down to the restaurant and are told you can't eat there because you didn't call for a reservation. Um, no book, no telephone number so how was that supposed to happen! Ended up eating at a bar in the hotel not intended for dinner fare. Paid […] $50 for a steak I was thinking must be at least 10 oz.....was no way it was more than 4!! When staying at this hotel, if you avoid the on site restaurants where the service is rude and incredibly slow you will enjoy your stay.... Læs mere
Thank you for taking time to provide a review of your stay. We were please to see you gave us a five star review, however we were dismayed to hear of your experience with dining. Each room is equipped with a hotel guide that, along with other hotel information, includes detailed information on five restaurants and lounges. We apologize that this book was missing from your room. Your comment has been forwarded to our housekeeping department for their team review. Thank you again for your comments and on behalf of the whole hotel, we hope to have another opportunity to have you as our guest.
1 svar fra Westin Book Cadillac DetroitDenne gæst havde ingen kommentarer.
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"Westin Book Cadillac Detroit"
My stay at the Westin Book Cadillac was great. The rooms were clean and warm. The staff were nice and very helpful. Everything about the hotel was fantasic except for the location. Yes the hotel was near the Joe Loius Arena (The reson we went) but besides that there was nothing much there. Most buildings around the hotel look rather run down and some […] where abondoned. But if you are looking for a nice place to stay in for the night, this is a great place to go :) Læs mere
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"Westin Book Cadillac"
Beautiful Hotel with comfortable rooms. Roast Resturant in hotel is outstanding.
"The Westin Book Cadillac in Detroit"
Overall the quality of this hotel is first rate. I used to live in Detroit and the area around it is still a work in progress until you get to Woodward where the city looks vibrant. It's a good quality Hotel. Give it a try. Restaurants are superb and the rooms are nice!
"Great hotel"
Love the bars in the Hotel and the club in it but they need a after hour bell hop person and the valet is slow
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"Westin Book Cadillac - 5 Star Service"
Five star hotel with a high quallity of service.
"stay in luxury in Detroit near Ford Field"
This Hotel is very nice, clean and the rooms are very large. The staff was very friendly and helpful.
"Awesome Hotel"
My husband was in Pontiac, Mi for business and I was traveling with him. We ended up having to stay over the weekend and decided to head to Detroit. We wanted to stay at a hotel with a spa so we could get a couples massage and found the Westin. This hotel was awesome! If we asked for anything, they would have it up to the room right away. The massage […] at the spa was incredible!! I travel with my husband a lot for his business and we've stayed in a lot of different hotels. I always say that no hotel bed and comforter could ever compare to our bed at home but I would take the Westin's bed and comforter over mine any day!! Best sleep I've gotten in awhile. Would defiantly stay there again if we ever go back to Detroit. Læs mere
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"Beautiful, modern hotel close to all"
Pool/spa area was clean, quiet. Rooms beautiful. Only complaint is that we never received housekeeping service during our 2 night stay.
"What a Steal - Amazing Hotel at unbelievable Rate"
This was a beautiful hotel that just oozed class and sophistication yet due to the economic crisis in Detroit, costs a fraction of what it should. In most cities in North America, a hotel of this caliber would start at $400.00 per night. Detroit really could use the tourism boost right now and with such great, cheap hotels and great restaurants, cheap […] shopping, sporting events and casinos everyone should look at Detroit for a nice weekend getaway. Læs mere
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"Beautifully restored hotel!"
I was extremely excited to stay at the Westin Book Cadillac. I'm somewhat of a fan of "Detroit Ruins". All of the old classic buildings that sit derelict in the motor city really intrigue me. For the last 25 years the Book Cadillac was one of these buildings. Not so anymore. Westin has really outdone themselves. The hotel is an absolutely beautiful, […] immaculate gem of Detroit, and they should be proud that it is open once again. When we first arrived the valet's took care of our car, and let us keep it curbside so we could unload our belongings and come back down and not have to wait for the vehicle to be brought up. Check went as smooth as you could like. The staff were courteous and friendly. Our room was spotlessly clean. Everything looked BRAND new. The plasma TV on the wall and the furnishings offered a high end feel to this property. The bed, they call it the Heavenly Bed...it is quite soft and nice, but I prefer a bit of a firmer sleep. Your mileage may vary. My girlfriend loved it however. We didn't get a chance to try any of the restaurants on the property, but we did have a few drinks at the Motor Bar, which is adjacent to the lobby on the 2nd floor. Our bartender was friendly and the drinks quite good. Overall I rate the property quite highly and would stay here again and recommend it to others. Læs mere
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