Best Western Plus the Inn of Lackawanna - Lackawanna

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the room was very clean with plenty of towels.

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Nice, clean, hotel. Problem I had is there are no restaurants nearby. This hotel is surrounded by factory looking buildings.

Great hotel for the value!

it looked very newly renovated; my only complaints is no food for purchase; drink vending machines only; there is nothing close by--no fast food or anything. The next room, we could hear every time they turned on their water, and when they left, it sounded like someone was trying to bust down our door. otherwise, very clean. The staff was what you expect […] in the Northern US Læs mere

Spent the weekend in upstate NY . . from our hotel we went to the Falls , Buffalo and a Bill's game . . what a central spot . . .walls are thin, but no biggie

A hidden gem we booked online not knowing anything about the area. What a wonderful surprise considering the surrounding area. We were greeted warmly by the person at the front desk on arrival. We were pleasantly surprised, as it wasn't advertised that there was a continental breakfast that included make-you-own waffles. Our room was beautifully appointed […] and the mattress was great. Bathroom was large. Obviously the rooms were newly renovated and our room was quite large. Only down-side of our stay was the pillows. They looked great but were way too soft. I would stay here again but you need a car as cab service is unreliable. It's relatively close to the McKinley Mall. It's minutes away from the Peace Bridge so easy to get in from Canada. The staff was absolutely amazing. Læs mere

I was surprised that this hotel rating was only a 2 1/2 when I checked on line. It was clean, nice, well staffed, decorated beautiful. We had a wonderful stay.

IT,S A NICE HOTEL IN GOOD QUATE NEIGHBOUR HOOD. THE MANAGEMENT MIGHT LIKE TO TALK TO LOCAL AUTHORITIES TO SEE WHAT CAN BE DONE CONCERNING ENTRANCE/EXIT TO THE HOTEL .IT IS ON A BUSY HIGHWAY AND SOMETIMES IT GETS A BIT RISKY TO ENTER OR EXIT THE PREMISE P KARANJA

Everyone was very friendly, the location was perfect and the price was GREAT for what it is. I know it doesn't have a very great star rating, but it worked well for us. We were on an adventure using public transportation and it worked well!

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I came for a 1 night stay with my wife and baby. It was very comfortable and the complimentary breakfast was good. Clean rooms and having a Tim Horton's nearby was a nice surprise.

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After spending one night in a different filty hotel for the same price, we were so relieved to find a clean, welcoming hotel. Tastefully done. Rooms were spacious and very clean. I am somewhat of a neat-freak, so it was wonderful to end our trip in a room we felt comfortable in and were able to get a good night sleep. Wish I could have this quality/cleanliness […] everywhere I stay in the future. By the way, I am not one to leave reviews! Læs mere

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Receptionist was not that friendly when I arrived to check-in. I was a few hours early and she did not like that I was there early, but still gave me room keys. The room they gave me was right next to the staircase and an exit door. So, we heard people going up and down stairs and the door slamming all night. The room was clean, beds were comfortable, […] but the surrounding neighborhood was questionable. The continental breakfast was ok for what is was. When I checked out, the receptionist never asked about our stay. I would have mentioned the lack of sound-proof in the room, but she did not care. Based on the unfriendliness of the receptionist and bad room, I would not recommend a long stay here. Læs mere

As other reviewers have pointed out, the hotel is located in an industrial area, however, it was conveniently located to restaurants, shops and casino. Overall, it was clean and affordable and worked well for a one night stay on our way to Ontario.

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Overall hotel was clean and comfy. We only have one complaint. Our toilet clogged and instead of sending someone to unclog it, they gave us a plunger and asked we unclog it ourselves.

We were taking a trip to Niagara falls and since we booked at the last minute, all the hotels at the falls were booked. Based on the generally favorable reviews on this website, I decided to book here. This is an excellent hotel that is clean, well-maintained with a friendly staff. They went out of their to help me with information. The breakfast was […] actually very good with a lot of choices and my kids loved it. I would definitely stay here again and highly recommend it to other people planning a visit there. Læs mere

Great place to stay! Good clean rooms, and a great staff.

Traveled From Rochester, NY- The Hotel Was Good: Rooms Were Clean, The Bed Was Comfortable & The Bathrooms Were Nice, A Little Drive To HSBC Arena (Downtown Area) So You Will Need A Car. Front Desk Staff Was Friendly Overall We Were Pleased.

Visiting from Toronto - Buffalo Sabres game at the HSBC Arena. Wanted to spend the night somewhere close but not have to spend a fortune. The rate was great, the hotel itself was clean, staff were friendly and curtious. Bonus - Complimentary breakfast and there was pool - my 10 yr old son loved it....

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Unless you have your own transportation, this hotel is inconvenient to area restaurants, shopping and sightseeing. I would recommend this hotel only if the traveler(s) had other activities planned in the immediate area.

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Overpriced

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Great Experience!

Very clean hotel with excellent service In between downtown Buffalo and Hamburg so it's conveniently located

Nice hotel, great from street. Room was nice, but had to request bathroom spruce up as there was some kind of white powder all over everything, and a piece of toilet tissue under the bathroom vanity. Once that was cleaned up, we were happy with the hotel. I would definitely stay again.

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The only issue I had was with the Housekeeping . I was disappointed in them and there performance outside of my room. Someome was vacuuming and cleaning the next room to my at 7:30 AM. Later the same day, housekeeping loudly banged on my door during the day requesting to clean my room - told them no as I was still in the room was wasn't checking out […] for another 2 days. Læs mere

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We read this reviews and decided to go with this hotel. Good move. We didn't care about the comments about location because we had a car. The hotel was very clean and everything we expected. The room was nice, clean and spacious and the fridge was a good bonus to keep bottles of water in. We stayed here because we went to a Bills game and Niagara falls […] and it was halfway between both places. I would definitely recommend this hotel to anyone as it was a pleasant stay and a great price. Læs mere

A nice, new motel when I visited in 09/09. Clean, helpful staff. Not many much around it, limited choices for dinner or breakfast.

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The hotel is in a great location to get to Niagara Falls and Buffalo. The neighborhood behind the hotel wasn't the best, but the only issue we had was a couple of kids skateboarding out front. The front desk staff took care of that immediately. The housekeeping staff didn't turn our room one day, but the overall cleanliness was fine. The hotel is very […] new, and the bathrooms are spacious and well appointed. Overall, an excellent hotel for the money. Læs mere

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The hotel was very clean and comfortable. I had read a previous comment about the exercise equipment being in bad shape and I found that to be true. Very quiet location and within a couple miles of some great resturants and shopping.

Hotel was clean and new. Area was horrible. Nothing around to walk to. Gym equipment must have been purchased second hand because it was a little worn for a new hotel. I chose this hotel because I am sick of dirty, skeevey places for too much money, so I was not disappointed. The hotel was immaculate.

Good for the money. Got to have car.

Nice quiet location, but nothing around. 3 miles to food, and lots of construction in the way. Great breakfast though!! Everything you could think of and more. Nice clean, new looking hotel.

We liked the location in the waterfront district, breakfast was good, staff very nice and helpful. All non smoking rooms and nice pool.

I am originally from Buffalo and went home to visit family and friends. When checking hotels for locations and rates, I was surprised to find this location. I was pleasantly surprised to see a wonderful area next to Lake Erie and close to everything. The staff was professional and friendly. As for the rates, it was very reasonable. I have stayed in […] hotels that cost more and ended up being disappointed. Will definitely stay there again!!!! Læs mere

Sauberes und ruhiges Hotel, Frühstück gut, Personal freundlich.

super hotel, super komfort in dieser klasse, top frühstück, guter pool, sehr empfehlenswert in preis leistung

Hotel entspricht den Erwartungen. Zimmer und Bad sehr gut. Frühstück gut. Flure und Lift sollten von Zeit zu Zeit gereinigt werden. Geräte in kleinem Fitnessraum sind unbrauchtbar.