Comfort Inn Malvern - Malvern

Extremely satisfied with our stay. Staff was very pleasant and helpful with directions when needed. Room was very clean and beds were really comfortable. Would definitely stay again if in the area. Thank you!!

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Convenient to stores and restaurants. Room was clean and quiet, the beds comfortable, shower was wonderful, great breakfast with usual cold items plus hot breakfast sandwich makings. Now the drawback. We requested a roll away bed for our teen age boy. There was an extra charge for it during check in, but that was refunded after I reported that when […] the boy sat down on it his bottom went all the way to the floor. It was complete trash, worn out, no others available so we went to the nearby Walmart and bought a sleeping bag for him to put on the floor to sleep on. Teen aged boys are not comfortable sharing a bed with an old lady (me). I doubt if he'd rate the place as high as I'm going to. Læs mere

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Room was clean & comfortable. Loved the pillows & lounge area in room. Staff was friendly & quick to check in & out. I was satisfied & would stay again.

Had a nice room at a good price.

We really needed reservations in Hot Springs to attend the funeral of a family member. However, due to racing season, and on such short notice, nothing was available in the Hot Springs location. We were happy to find this hotel despite the fact that it was about 25 miles from where we needed to be. The price and overall comfort and cleanliness were […] acceptable and about average. The personnel were very accommodating and helpful. Læs mere

Hotel was able to give me a great room at very short notice. Staff was very helpful, hotel was very clean, and the location was very convenient to interstate and many dinner options. When traveling through the area again I will definitely stay here again.

Very nice for the money. Comfortable bed.

I usually stay at a Marriott and there wasn't one in this town. We had to ask for another comfortor because one of them was so dirty. We had to ask for another ironing board because the one in the room wouldn't open. Also, there was something wrong with the refrigerator in the room, it didn't work and I had medicene that had to go in there. Just seemed […] like everything was broken. Læs mere

There were many things that seemed to go wrong. We first got there, and after requesting a non-smoking room, we were placed in a smoking room. We asked to be moved, and they did but the hall way on the third floor had a strong smell of smoke, while the other two floors did not. When we went to check out I was charged $10 more a night than I was told […] when I made the reservation.T I asked the clerk about it, she didn't know what to do, so she made a copy of my reservation and the priced it was supposed to be and told me that she would show it to the manager and he would get back with me about it, so far no call has been made. The condition of the hotel seemed to be run down to me. The pool had a green tint to it, tear in the carpet as you come off the elevator, etc.. The location of the hotel was great for what we needed, but I have to say that I won't stay there again. Læs mere

Convenient location and pretty area. I felt the staff was very helpful & courteous. Complimentary continental breakfast helped start the day right. One area where I felt they fell short was regarding the cleanliness/orderliness of the room. We had to decline the first room offered due to multiple issues. We noticed that the second room we were given […] had badly stained chairs, stained comforters with burn holes clearly evident as well as stained carpets. Lampshades (above the lights by both beds) had some sort of dried brown stains running down the inside & outside of each of them. I wasn't expecting the Ritz Carlton, but this was a little disappointing. A/C was fair at best & had trouble keeping the room cool; hallways were very warm. Beds were comfortable; pillows were terrible (bring your own if you can). Læs mere

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When I checked in there was a situation going on with a guest that thought she should allowed accommodations that the motel didn't offer and I thought the manager (June 18, 2011) handled very professionally. The lady was getting really ugly with the manager and he stayed very professional. I commend him for his professionalism in handling this difficult […] situation. Læs mere

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We always stay in Comfort Inns, this one isn't the nicest. But still it's far better than most other hotels in the area. If possible, stay at the Comfort Inn at Arkadelphia instead. The Malvern hotel isn't as conscientious about housekeeping and maintenance as the Arkadelphia Inn. The Malvern pool was green (granted it was May and cold...but still) […] and had cracked ceramic tiles in the elevator. Not sure how thoroughly cleaned the rooms were either. Suspect it is understaffed, rather than negligence on the staff's part. Læs mere

It was nicer than expected. Staff was extremely nice and room was VERY nice for a suite. Hotel in nice location. Felt safe! Well worth the quoted price of hotels.com

Some water damage in bathroom ceiling where bathroom in room above must have leaked down. Overall, a good location, nice, newer hotel. The county this hotel is located in dry, so no bars or liqour stores nearby...