W New York Times Square - New York

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Love the W..Perfect Location..Extremely Stylish..Very Comfortable and Clean

Average facility.Room was small and located in close proximity to heating unit. outdoors which made for a fitful night's sleep! Furnishings were adequate. Fortunately, not that much time was spent in the room. Proximity to Times Square was excellent. Small staff was efficient and reasonably personable. Since there are other options in the area, I would […] probably choose one of them upon my return. Læs mere

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what can i say, i always have a great time at the W. location is great (times square-wise) and the place is very nice. the lounge is not as cool as i've experienced at other W's, but it is more than cool enough to chill for some drinks. one downside is the elevator arrangement (there is one elevator from ground level to the 7th floor main area, and […] then you have to go to your elevator bank to get to your room), but the lifts are very fast and the wait isnt that bad. also, we booked 2 double beds, but they oversold and only had a king on our first night. they gave us a rollaway for free of course, 4 free conti breakfasts and $100 room credit. they also moved us to our double beds room the second day for us after we left for the day, and also left us a free water and a hand written apology note. also, note that the bathroom walls are frosted glass, so silhouettes and skin tones are clearly visible to those outside of the bathroom. overall, a great stay though. i always seek out W's first when booking in a city. Læs mere

Great location. Nice design/layout. Disappointed in some comforts such as lack of coffee in rooms, rather cheap shampoo/conditioner that was not replaced each day, no free WiFi in rooms all of which was not consistent with price or image of this hotel.

Great location for tourists. Near all major subways and in the heart of Times Square! I stayed in the fantastic suite with four guests total. The room was comfortable for this amount of people. It is not meant for morethan four guests. However, I was disappointed how much was charged for this room and how they skimped on the simplest of things. There […] were not enough toiletries for all the guests( only enough for two) When we arrived there were no towels and pillows. The room needs some major upgrading. I was surprised how old looking a suite at this W location looked. The hotel staff is very sweet and accomadating,they were fantastic. They made sure all of our needs were met. I recommend this hotel only for the simple fact of the service and the location. It is overpriced and ovverated for what it is which is the only pitfall. I probably wouldn't stay again because I'm sure other hotels in the area are priced better and the rooms are more modern. I have mixed feelings of the W . In summation, great location and friendly staff but over priced and be prepared to ask for the simplest of requests as basic ammenities are not provided... Læs mere

Great hotel and location - rooms very small -bathroom bathtub no separate shower?? No beg bugs very clean

W Hotel oversold the rooms with double beds and they ran out of the rollaway beds when I checked in at 4:00 in the afternoon. We were provided with 2 blankets as a replacement for a bed. Although the W Hotel did comp the wi-fi and "breakfast," I didn't notice the fineprint that they comp only coffee, toast, & cereal, not other hot breakfast items on […] the menu. So, we ended up having to pay for the breakfast. Also, it was super noisy at night at Time Square. We were up at the 43 floor but the sounds of cars were still loud. Worse yet, there was construction site nearby and the construction noise was very loud, especially at night. Læs mere

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Location was great, rooms were nice. service was ok.

Amazing Views!!!!!! Our corner room allowed us to have both the Hudson view AND Time Square!! We loved being right in the heart of the theatre district. We walked to our show then walked to our restaurant. We had a delicious brunch at Blue Fin on Sunday. We would definitely stay there again!!

Rooms should have a coffee maker...

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Well for starters I should mention that the hotel ambiance and theme was very attractive. The lobby and lounge area were well decorated and comfortable. The bed initially felt comfortable and the Times Square location is great. Had lots of annoying problems that detracted from my stay. House keeping managed to misplace/steal my Roku remote for my player. […] They did not restock my toiletries and towels even though thery were obviously discarded. Hotel heating and AC unit in room was broken and only blew out hot air. Without any air circulation the room was stuffy. I expected more from this highly rated hotel and will not stay there again. Læs mere

I WISH I WAS THERE DURING NEW YEAR, ITS GONNA BE SO MUCH MORE CONVINIENT

We had a great time with the kids. Perfect location! Easy access to everything. Would recommend and also go back to this hotel!

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We stayed at the W times square for a week for my birthday with friends. The location is extremely convenient. While I don't like times square and doing touristy things (usually stay in upper west side) I picked this location this time because it is so close to all the NYC neighborhoods. Cab rides were between $7-14. Really close to subway. The hotel […] itself is beautiful. We had the Cool Corner room and the city view was spectacular. The service in the hotel was excellent. Everyone was friendly. Kelley at the front desk checked us in and when she found out it was my birthday she had sent up a bottle of champagne and some desert with a personalized note. Very sweet. Also, sign up for the Starwood membership when you check in. It's free, you accumulate rewards, and at the W we got free wifi and 2 free drinks at the lounge each for being members. DO NOT ORDER ROOM SERVICE - we ordered a soup, salad, burger, turkey burger, and brownies and they were all sub par. It was really unexpected from a W hotel. We couldn't eat it. At checkout we mentioned this to the front desk and he took off $50 from the bill, which was very nice. Læs mere

Typical W hotel but the area around Times Square if very "touristy" - if you want more quiet stay at the other W's in New York City- Location is great for theater and shopping. The trade off for good location is the "noisy" touristy type of customers in that area.

Thank you for being able to honor my on-line request for a high floor with a view, The receptionist was very accomodating and cheerful. I have stayed once before at the W Times Square and at another VERY near by Boutique Hotel. I have enjoyed both equally which is a complement to hotel of your size. Thanks for a nice stay.

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My stay was largely pretty great at this property. Meets high standards for W hotel in my mind. I would definitely stay again. Small issues: bellboy refusing to bring bag to street level for later pick-up, day of check out. Lobby is on 7th floor. Also, billing department is not responsive to small bill corrections, takes many attempts.

I had a room on the top floor (57th) with a view of Times Square. The hotel, the resturant downstairs (BlueFin) and the bar in the lobby were all wonderful. The front desk people were very nice and friendly as well. I would stay here again. My only complaint is that every day I had to call them to come clean my room, give me new towels and linens. […] The hotel is trying to save money (which I appreciate), but I didn't like having to call them daily to tell them I want clean towels. To be fair, there is a not in the room that notifies you of this. Other than that, we loved it! Læs mere

This was a pretty bad hotel considering the age of it. Our heater did not work in January in NYC and we were told they would fix it twice and it never happened and we were neve offers a new room. Yet they offered us free breakfast which was prett terrible and really hard to enjoy anything in an ice cold room. Our shower head was poking out of the wall […] and they maid service never vacuumed our room. So super big thumbs down for cleanliness, maintenance , price, quality of food, and hotel service.. Læs mere

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Upon arriving to the hotel, the room was not ready. The lady at the front desk granted my girlfriend and I with 2 free drink vouchers from the bar. Immediately I knew this was a good place. After our drinks, I went to back to check in to see if the room was ready. It was and the woman at the front desk gave us two more drink vouchers for being patient. […] Awesome. The room was very nice and very clean. Two small complaints, The water pressure in the shower was just not enough for a man of my size. I had to huddle under the shower head which barely poured any water on me, which turned a 15 minute shower into a 25 minute shower. Also our remote for our TV didn't work. Two small inconveniences that really didn't matter but in the essence of the review, it would be something to better my next stay at your hotel. The party scene in the lobby was excellent. Fun and vibrant. I do not suggest this hotel to large families with young children. But for young couples trying to get away for a weekend, this is the place to be. I will be returning here. Læs mere

The hotel has a great location but the building is showing some wear and tear. Workers were great!

I have to admit I had high expectations of the establishment, having stayed at the W hotel in Montreal before. However, some minor things like: Working cordless telephone Providing enough info for services available (car service) The dual elevator system from entrance to lobby and lobby to room wasn't very convenient. The fact that it shared a common […] space with the hotel bar was somewhat disorienting, some extent, unfitting w the welcoming experience. What really surprised me was the parking fee. But all in all, I think we got a great rate for the room we had. Læs mere

W Hotel Times Square is really good hotel...good location...good service...good quality ... I do enjoy my christmas there with friends...

W times square is in the heart of broadway, opposite to Marriott marquis so the location is perfect. Rooms are clean. Also Bathrooms except for the point that it is not totally seperated by waals from room (only opaquer). Great staff. But the Hotel as a whole is SMALL. I would rather pay this expensive rate to Marriott Marquis (personal preference) […] but it very good otherwise. Læs mere

The hotel was great, except that our bathroom was not clean and room service prices are over the top. The hair from the previous guest was still all over the shower/tub, floor & sink of our bathroom. The racks underneath the sink (which hold your clean towels) look like they have never been cleaned. They are supposed to be chrome but are brown from […] the dust on them. Læs mere

Great location and helpful staff

After being kicked out of a neighboring Hotel becasue of our puppy (even though it was a dog friendly hotel) we moved over to the W after booking them on hotels.com at literally the last minute. the W was amazing...The provided us with a doggie care package and even offered dog sitting if needed. The room was spacious and the views of hudson river and […] time square were breathtaking. Would definintely return to this hotel. From now on it's the W for me no matter where we go!! Læs mere

W New York Hotel has the worst customer service I have ever seen. The double bed was a three quarter bed, so very uncomfortable . I was sold a room with two double bed for four adults and the room had no capacity for 4 people. There was not space for the suitcases. The hotel suggested that we could leave the luggage at the reception and every day take […] them to the room to get what we needed. The reception manager and director had no manner to deal with the situation. They offered us another room at a high price after we paid a room for 4 people as advertised on the web. We paid in advance and for this reason they did not even consider that they should have given us another room as there was not space to fit 4 people in the room which was for 2. I would not recommend this hotel to anybody who want to book for more than one - two people per room. Not a nice experience. Læs mere

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We were supposed to have a corner room, upper leval and they were all sold out when we checked in at 4 pm. This was dissappointing, but they gave me dining credit to compensate. My wife got out of the car to walk a few blocks to the hotel and I got there first. The desk clerk assured me they would give her a key when she arrived, but they did not, […] same desk clerk five minutes later, that was pretty bad service. I had very good service by all of the rest of the staff in our stay, they were great. Would stay there again, but rooms at upper level are way to pricey. Læs mere

The W in Times Square is well recognized as a fun and trendy local for yuppies. The staff is very friendly and helpful even when compared to other higher-priced hotels in the area. The bar-lounge is very neat and stays active to all hours of the night. Unfortunately they only serve drinks so you need to go elsewhere for food. The rooms are surprisingly […] small considering the premium price and luxury feel of the hotel. The bathroom has a opaque wall so don't invite friends over unless you feel comfortable sharing everything. The tolerance on noise was very low too so don't expect living out your rock star fantasies here. Overall, the W is a nice place to stay, but don't expect too much or you will be ultimately let down. Læs mere

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ME AND MY WIFE STAYED AT THE W HOTEL FOR MY 25TH WEDDING ANNIVERSARY. WHEN I CHECKED IN, EVERYTHING WAS AS IT WAS SUPPOSE TO BE. CHAMPAGNE AND CHOCALATE COVERED STRAWBERRIES, FLOWERS PEEDLES ON THE BED ETC. WHEN I WAS HANDED MY ROOM KEY, THEY SURPRISED ME BY GIVING ME A ROOM ON THE 57TH FLOOR , WHICH IS THE TOP FLOOR IN THE HOTEL, INSTEAD OF THE 30TH […] FLOOR ,WHICH WAS WHAT I WAS SUPPOSE TO GET. THEY UP GRADED ME FOR FREE. OVERALL A GREAT EXPERIENCE. Læs mere

the w - times square is located right in the heart of all the action. i was on the 50th floor with a view, second to none. i had sushi in the "blue fin" restaurant and walked two blocks to a "live" broadway show. if there's one complaint, it's the availability of elevators. each day offered maintenance issues with the "lifts," as they're called. i […] highly recommend the w - times square! Læs mere

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As usual, excellent service at the W. I arrived on a red eye flight from LA, and they let me check in at 9am, so i could shower and clean up before my meeting. Thanks abunch!